Public Tickets
kriegundliebe
Wrong themes in my pencil accountClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 7, 2023 at 1:24pm
2
Most recent comment from PenciDesign:Hi,It won't display incorrect themes.We are the authors of three themes: Soledad, PenNews, and Vancouver.When someone purchases a theme from our collection, they should choose the specific theme ...
lifeisfullofgoodies
Customized Fonts MissingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 7, 2023 at 12:13pm
6
Most recent comment from PenciDesign Supporter:Hi,I still checking your site. Please keep waiting.Regards,PenciDesign.
tatawbcn
WPML headersClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 7, 2023 at 10:13am
11
Most recent comment from PenciDesign Supporter:Hi,Please follow the document at this link to add the Penci Block to WPML post-type support: https://wpml.org/documentation/getting-started-guide/translating-custom-posts/Regards,PenciDesign.
lifeisfullofgoodies
Padding / Spacing between Social Icons in HeaderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 7, 2023 at 8:51am
3
Most recent comment from lifeisfullofgoodies:Hi, that worked perfectly.Thx a lot.CheersTimm
MilkyCZ
PHP 8.2 compatibilityClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated July 7, 2023 at 7:22am
4
Most recent comment from PenciDesign Supporter:Hi,In this case, you should keep using the PHP version 7.4Regards,PenciDesign.
John Roberts
Edits Not Working on Penci SliderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 7, 2023 at 1:15am
4
Most recent comment from PenciDesign Supporter:Hi,Which timing option do you want to change?Regards,PenciDesign.
kmantila
Heading Title FontClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 6, 2023 at 7:45pm
5
Most recent comment from kmantila:Thank you, I was able to fix this by following your directions.Thank you.
David Gould Gould
Twitter Connect not workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 6, 2023 at 12:25am
2
Most recent comment from PenciDesign Supporter:Hi,Twitter has stopped the free API, so you need to upgrade your account to the premium and then re-connect again.You can use the free services at: https://publish.twitter.com/#Regards,PenciDesign.
Erwan Le Nagard
Error with block_15Closed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated July 5, 2023 at 4:58pm
4
Most recent comment from PenciDesign Supporter:Hi,I've updated & fixed your site issue.Please check.Regards,PenciDesign.
pabloliquidar
Customize is not workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 5, 2023 at 4:53pm
7
Most recent comment from pabloliquidar:Thank you very much! It is working now :)
Adrian Development
The Cousing Issue - Site will Not Display ProperlyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 4, 2023 at 7:19pm
2
Most recent comment from Adrian Development:Please change this ticket to private
drsarahjh
Theme & LearnDash CoursesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 4, 2023 at 2:47pm
2
Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign.
tatawbcn
problem with wpmlClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 4, 2023 at 11:17am
6
Most recent comment from tatawbcn:ok - will do that!
akhilesh17
Theme is breaking when layout change is doneClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 4, 2023 at 5:41am
2
Most recent comment from PenciDesign Supporter:Hi,I closed this ticket because you've submitted duplicate content.Regards,PenciDesign.
linhoday
Post pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated July 4, 2023 at 12:34am
2
Most recent comment from PenciDesign Supporter:Hi,You can settings for all posts on the customizer settings at the Appearance → Customize → Single Posts → General.The options list on your screenshot will apply for invidual post.Regards,Penci ...