Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

Dahawk88 Pages not loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2023 at 12:53am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Elenentor → Settings → Features: disable the following features:- Global Style Guide- Nested Elements- Flexbox Container- Grid ContainerSave changes and check again.R ... lifeisfullofgoodies Replaced custom fonts still trying to load?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 11, 2023 at 1:19pm   5 Most recent comment from lifeisfullofgoodies:Tried different solutions...the result showed two days later...what is a bi strange...but yeah...removed pakgondal Unable to crate AI ContentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 5:18pm   6 Most recent comment from PenciDesign Supporter:Hi,Regarding the pricing of OpenAI, please refer to this link: https://openai.com/pricing. Our plugin utilizes the OpenAI API, and we do not sell or earn any affiliate program from this site. If you h ... -RID- Types of structured dataClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated July 10, 2023 at 4:58pm   4 Most recent comment from PenciDesign Supporter:Hi,I've checked your site on the Google Rich Snippet but haven't found any issues, here is a result link: https://search.google.com/test/rich-results/result?id=md2Uk6tcCTsmZdNevdflzARegards, ... lifeisfullofgoodies Pagination Issue Accessibility penci latest postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 4:27pm   8 Most recent comment from PenciDesign Supporter:Hi,Yes. About the accessibility issue, please wait for our team to improve it in the future theme update.Regards,PenciDesign. lifeisfullofgoodies Excessive DOM SizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 1:10pm   3 Most recent comment from lifeisfullofgoodies:Well there surely is according to the guide you mentionend....and it e.g. says..Page Builders that generate bloated HTML Page builders like Elementor or WP bakery often create bloated code that has a ... josephk29 Login IconClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 12:05pm   4 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .pc-header-element.penci-topbar-social .pclogin-item a {    font-size: 20px;}Regards,PenciDesign. kmantila Where to put reCAPTCHA keys?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 6:18am   2 Most recent comment from PenciDesign Supporter:Hi,Please checked all the custom code you've added by go to dashboard → Soledad → Ads Manager.Regards,PenciDesign. baburoxford Instagram ImagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 1:03am   2 Most recent comment from PenciDesign Supporter:Hi,This content is managed by Instagram JS & API, which means you cannot modify or customize it from your end.Regards,PenciDesign. pakgondal Unable to create AI ImageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 1:02am   2 Most recent comment from PenciDesign Supporter:Hi,It's possible that the OpenAI account you created a long time ago has expired its free usage tier. I suggest upgrading the account to a premium tier and then checking again.Regards,PenciDesign ... lifeisfullofgoodies Vertical Mobile Navigation IssueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 9, 2023 at 8:19pm   3 Most recent comment from lifeisfullofgoodies:Hi,that worked for me.Thank you very much.Regards.Timm lifeisfullofgoodies Change order of Social IconsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 9, 2023 at 7:39pm   7 Most recent comment from lifeisfullofgoodies:Thx. That worked. Case closed. :)  kmantila How do I delete a widgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 9, 2023 at 2:20pm   5 Most recent comment from kmantila:Thank you, that video is super helpful!Thank you!Kathleen VisithVT Facebook Page not seenClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 9, 2023 at 2:12pm   2 Most recent comment from PenciDesign Supporter:Hi,I've checked your site on my phone, and the Facebook widget showing correctly, here is the screenshot: https://imgur.com/a/cPFgtFZPlease disable all the adblock extensions, clear all the cache ... possandruby Updating themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 9, 2023 at 8:00am   2 Most recent comment from PenciDesign Supporter:Hi,About this case, please follow the document at this link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/Regards,PenciDesign.