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Public Tickets

bassili Invalid purchase codeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 28, 2023 at 1:50pm   2 Most recent comment from PenciDesign Supporter:Hi,I've activated the license code for your site.Please check.Regards,PenciDesign. junaidbht not getting installedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 28, 2023 at 9:42am   2 Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded the wrong file. Please follow the document at this link to understand how to upload the theme correctly: https://soledad.pencidesign.net/soledad-document/#i ... Alex Logo beim Dark ModusClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 27, 2023 at 4:43pm   6 Most recent comment from PenciDesign Supporter:Hi,You need to upload the logo for the dark version by going to Appearance → Customize → General → Dark Mode → Logo for Dark Mode.Regards,PenciDesign. Yekta Habibi import demo incorrectlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 27, 2023 at 4:20pm   36 Most recent comment from PenciDesign Supporter:Hi,About this issue, please try to sign in to your Envato account and then check again.Regards,PenciDesign. curiouscyn can't updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 27, 2023 at 3:52pm   6 Most recent comment from curiouscyn:Thank you so much! I'm updated and up and running!Cynthia Alex Theme settingsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 26, 2023 at 4:50pm   2 Most recent comment from PenciDesign Supporter:Hi,1. You can enable the dark mode by going to Appearance → Customize → General → Dark Mode: Turn on the "Enable Dark Mode Switcher" option,2. About the theme font size, you can customize it by ... tanin custom footerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 26, 2023 at 4:19pm   2 Most recent comment from PenciDesign Supporter:Hi,Do you install any template builder plugins? The current footer on your site was overwritten by one of the installed plugins, so all the settings you've config on the customizer can't app ... worldsitepartners security pluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 26, 2023 at 3:48pm   2 Most recent comment from PenciDesign Supporter:Hi,If you're running your website under the shared hosting, you should install one of these security plugins:- Sucuri Security- Wordfence SecurityRegards,PenciDesign. fcteddy editing theme menuClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated August 25, 2023 at 4:17pm   11 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Logo and Header Options → uncheck the "Disable Header Search" option.Regards,PenciDesign. imax555 website optimizationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 25, 2023 at 4:10pm   6 Most recent comment from PenciDesign Supporter:Hi,I can't be logged in to your site because it shows the 403 Forbidden error.Regards,PenciDesign. [email protected] CodeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 25, 2023 at 2:42pm   3 Most recent comment from [email protected]:Ok thx very much linhoday Search iconClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 25, 2023 at 1:53pm   5 Most recent comment from PenciDesign Supporter:Hi,No. You need to do it one time only.Regards,PenciDesign. Kunal Invalid purchase code. Please check it again.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 25, 2023 at 1:00pm   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... Edward Biamonte missing social media buttonClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 25, 2023 at 3:20am   2 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of Soledad doesn't support adding custom social media URLs and codes to the current list.Regards,PenciDesign. Amrrit Achipallya How to make topbar sticky?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 25, 2023 at 1:42am   16 Most recent comment from PenciDesign Supporter:Hi,Please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you customize it.Regards,PenciDesign.