Public Tickets
uneven_year943
Cookie pop upClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 21, 2023 at 6:58am
8
Most recent comment from PenciDesign Supporter:Hi,I've checked your site but haven't found any cookies notice banner:Regards,PenciDesign.
Krystian
Problem with black slider "Pencil Gallery Image"Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 21, 2023 at 1:28am
24
Most recent comment from PenciDesign Supporter:Hi,At this time, please go to Appearance → Customize → Single Posts → General: turn off the "Enable Font Sizes Changer" option.We'll fix this issue in the next theme update (maybe release t ...
Boogiman1
table of contents active linkClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 19, 2023 at 3:22pm
2
Most recent comment from PenciDesign Supporter:Hi,Please send me your post URL.Regards,PenciDesign.
Bealcovschi
category problemClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated August 19, 2023 at 9:37am
7
Most recent comment from Bealcovschi:Thank you,Now i understand, i selected category from Build querygreate reply!Have a nice day
PkaSlaTv
Social Media Sharing iConsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 19, 2023 at 2:17am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → Colors → Social Color: change the color at this option.Regards,PenciDesign.
Jan
Back to the top buttonClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 18, 2023 at 8:58am
3
Most recent comment from Jan:Got it, thank you.You can close the ticket.Jan
PkaSlaTv
Desktop - Home page isn't loading properlyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 18, 2023 at 8:07am
4
Most recent comment from PenciDesign Supporter:Hi,If you want the popup image to show faster, please consider uploading the image file type (JPG,PNG,GIF,JPEG) instead of the SVG format.Regards,PenciDesign.
Lukasz Ropczynski
Drag to Focus CropClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 18, 2023 at 1:37am
8
Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Media → Library: select the photo you want to set the focus on this page.Regards,PenciDesign.
PaxosMagazine
Api Key immagineClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 17, 2023 at 10:37am
2
Most recent comment from PenciDesign Supporter:Hi,This is an issue with the OpenAI image engine, you can find the solution at their forum by visiting this link: https://community.openai.com/t/dall-e-2-api-issue-billing-hard-limit-has-been-reached/ ...
Marina747
Amazon Secret keyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 17, 2023 at 10:34am
2
Most recent comment from PenciDesign Supporter:Hi,The Soledad theme doesn't include any feature that needs the Amazon Secret key, so you should check it in all the plugins you've installed.Regards,PenciDesign.
Lukasz Ropczynski
Double-displayed comment boxClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 17, 2023 at 9:37am
2
Most recent comment from Lukasz Ropczynski:I solved the problem. The problem was caused by the Litespeed Cache plugin and ESI enabled.
Jan
Issues with the new versionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 17, 2023 at 8:33am
7
Most recent comment from Jan:Hi and thank you for your help. You can close the ticket now.Jan
pbourelly Bourelly
Feature Image not shown on top of pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 17, 2023 at 1:20am
7
Most recent comment from pbourelly Bourelly:The problem is that the feature image set in the theme is no longer displayed.To solve the issue, I set the image within Elementor.It is not possible that when the theme or Elementor change, we need s ...
Lukasz Ropczynski
Problem with Spectra plugin - table of contentClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 17, 2023 at 1:17am
13
Most recent comment from PenciDesign Supporter:Hi,Thank you for informing me about this.Regards,PenciDesign.
Lukasz Ropczynski
Final tweaks before launching the themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 16, 2023 at 9:43pm
5
Most recent comment from Lukasz Ropczynski:Thank you. You can close this thread. Everything works well.