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Public Tickets

cmhafey Inserting Text Above Feature ImageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 5, 2022 at 10:58am   2 Most recent comment from PenciDesign Supporter:Hi,If you want to add the custom text before the featured image, you need to build the custom post template by following the document here: https://soledad.pencidesign.net/soledad-document/#postsRegar ... yanan5 search opening in fullpageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 5, 2022 at 8:58am   2 Most recent comment from yanan5:i found it :) thanks uncle ray feature image is not showing in my home pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 5, 2022 at 8:22am   2 Most recent comment from PenciDesign Supporter:Hi,Please turn off the image lazyload on the Siteground Optimizer plugin then check again.Soledad already included this feature, so you need to turn it off on all the plugins you've installed.Reg ... Diletta "popular posts" imagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 6, 2022 at 9:40am   10 Most recent comment from Diletta:I fixed it: I just had to upload the image in "featured image" and not inside the article.Thanks Lokesh Saini please remove license keyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 5, 2022 at 5:52am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... ageingrebel WidgetsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 4, 2022 at 2:49pm   2 Most recent comment from PenciDesign Supporter:Hi, Maybe something is wrong with the WP-JSON or another plugin conflicts with the new UI of WordPress 5.8, Please install the Classic Widget plugin for your site: https://wordpress.org/plugins/classi ... ageingrebel Instagram integrationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 4, 2022 at 2:43pm   2 Most recent comment from PenciDesign Supporter:Hi,Please follow these steps:1. Uninstall and add the Instagram widget plugin you've installed,2. Go to Appearance > Widgets: delete all the Instagram widgets then re-add them again.Regards,Penci ... Alice height difference problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 4, 2022 at 7:03am   22 Most recent comment from Alice:Hi,I found the problem,Just change the background color of the drop-down. Thank you for your help and guidance for so many questions above. srsitworld Theme installation failedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 4, 2022 at 1:58am   2 Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded the wrong theme file. Please read the document on this link to understand how to setup correctly: https://soledad.pencidesign.net/soledad-document/#import- ... Matthew T Joseph Related PostsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 3, 2022 at 6:25pm   3 Most recent comment from Matthew T Joseph:Thanks jefferyzheng featured image on contact us pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 3, 2022 at 5:05pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Pages > General: turn on the "Hide Featured Image Auto Appears" option.Regards,PenciDesign. jefferyzheng Tiktok feed widgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 3, 2022 at 2:21pm   2 Most recent comment from PenciDesign Supporter:Hi,The current version of Soledad doesn't support showing the video feed of the user account. We'll consider improving this features in the future theme update. Regards,PenciDesign.  yanan5 media thumbnailsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 3, 2022 at 7:51am   9 Most recent comment from yanan5:solvedthanks Andres Navarro problems with CLSClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 3, 2022 at 1:27am   4 Most recent comment from PenciDesign Supporter:Hi,The CLS issue comes from the primary logo of your site. Please edit your header with the Penci Header Builder, then enter the correct image size to:- Maximum Width for Logo Image- Maxium Height fo ... Andres Navarro logo in the menu mobile deviceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 2, 2022 at 4:59pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Logo & Header > Vertical Mobile Navigation: upload the image at the "Logo for Vertical Mobile Nav".Regards,PenciDesign.