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Public Tickets

Ravi060412 why update ?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 16, 2023 at 7:07am   2 Most recent comment from PenciDesign Supporter:Hi,If you want to access the new features and improve the theme's code, you should update Soledad to the latest version. Otherwise, you can continue using the current version without any risk.Reg ... laugher sequential orderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 16, 2023 at 12:50am   2 Most recent comment from PenciDesign Supporter:Hi,This is HTML heading order issue (from h1 to h6), you can read the document here for more information: https://dequeuniversity.com/rules/axe/4.6/heading-orderYou can ignore this notice because it ... sierral4 Sidebar NavigationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 16, 2023 at 12:40am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Vertical Navigation & Hamburger Menu > General: turn on the "Enable Vertical Navigation" option.Regards,PenciDesign. dennis duncan exchange productClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 15, 2023 at 5:22pm   2 Most recent comment from PenciDesign Supporter:Hi,In this case, please go to this link and then create a refund request: https://themeforest.net/refund_requests/newMy leader and Envato staff will respond via Email.Regards,PenciDesign. pphichitchai import demoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 15, 2023 at 3:29pm   2 Most recent comment from PenciDesign:Hi,We've said about this in the Welcome page - So, please go to Appearance > Install Plugins > and install the plugin "Penci Soledad Demo Importer"Best Regards,PenciDesign AlexBepunkt Categories - Articles Missing?Closed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 15, 2023 at 1:18pm   4 Most recent comment from AlexBepunkt:Hello PenciDesign,As I wrote before, please forget... CLOSE!Best Regards,Alexander annabellschwarz Plugin PolylangClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 15, 2023 at 11:23am   14 Most recent comment from PenciDesign Supporter:Hi,1. This is a config file for the multilanguage plugin. The multilanguage plugin will scan all the settings on the Customizer so that it may be a problem for your site. There is no way to deactivate ... Marina747 quizzClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 14, 2023 at 4:31pm   21 Most recent comment from PenciDesign Supporter:Hi,I've written in the previous comment, all the code about the WordPress cronjob, you need to edit and add to the wp-config.php plugin.I recommend: if you don't know how to do that and how ... gkumar2006 Drop down background color not be changedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 14, 2023 at 11:47am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Logo & Header > Colors > Dropdown Background Color: change the background on this option.Regards,PenciDesign. babyu Paywall - hide the complete text, including tags, social sharing, and author boxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 14, 2023 at 11:38am   5 Most recent comment from PenciDesign Supporter:Hi,About the Penci Paywall, we'll release an update at the end of this month.Please keep waiting.Regards,PenciDesign. ankitabhattacharjee006 website issuesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 14, 2023 at 12:33am   2 Most recent comment from PenciDesign Supporter:Hi,1. Please go to Appearance > Customize > Promo Popup > Popup Display > Load Popup Content Using Penci Block: reset this option field to "-Select-",2. About the header issue, please re-update Soleda ... rahulihpl Very slow site 7 backendClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2023 at 5:48pm   6 Most recent comment from PenciDesign Supporter:Hi,Have you checked your internet connection? I've checked your site in the backend & front end, and all the pages loading properly without any delay. Here is a result from the Google PageSpeed: ... quang10588 Quang Pham Error when activated Speed OptimizationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2023 at 10:07am   2 Most recent comment from PenciDesign Supporter:Hi, In this case, please add the following content to the wp-config.php file: set_time_limit(30000); define('WP_MEMORY_LIMIT', '512M'); Regards,PenciDesign. camosher Mosher CommentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2023 at 12:59am   4 Most recent comment from PenciDesign Supporter:Hi, I've enabled the comment by going to dashboard > Settings > Discussion > uncheck the "Automatically close comments on posts older than x days" option. Regards,PenciDesign. Alex White screen for non-login in users when Penci Performance plugin activeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 12, 2023 at 7:47pm   7 Most recent comment from Alex:Wow!Awesome support. Thank you!