Public Tickets
iviaggidimichele
the mobile version does not work wellClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 15, 2022 at 3:34pm
4
Most recent comment from PenciDesign Supporter:Hi,Soledad already included the PageSpeed Optimization feature, please follow the document here to understand how to config it: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRega ...
madelynharris93
Help w/ Mobile Site - Featured Slider, Titles, ClickabilityClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 15, 2022 at 3:33pm
2
Most recent comment from PenciDesign Supporter:Hi,1. You can create a featured slider style for each device with the Elementor Page Builder, please read the document detail here: https://soledad.pencidesign.net/soledad-document/#homepage,2+3. Some ...
eprcomunicazione
bar customizationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 15, 2022 at 10:21am
2
Most recent comment from PenciDesign Supporter:Hi,The current header of your site was built with the Penci Header Builder, so please go to your dashboard → Header Builder: click the "Edit with Penci Header Builder" on the current header layout & ...
niwat59
About Design in MoblieClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 15, 2022 at 4:17am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Speed Optimization → Optimize CSS: turn on the "Create Critical CSS" option, clear all the site cache then check again.Regards,PenciDesign.
adamzalaznikdesign
Messed up licenseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 14, 2022 at 11:55pm
2
Most recent comment from PenciDesign Supporter:Hi,I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer th ...
JRUBY
Instagram Feed Not WorkingClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated September 14, 2022 at 3:07pm
2
Most recent comment from PenciDesign Supporter:Hi,Have you installed any Instagram plugins?Regards,PenciDesign.
freeman1974
recipe index pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 14, 2022 at 8:59am
4
Most recent comment from PenciDesign Supporter:Hi,Please send me more resource about your problem (screenshot of the settings, URL, ...)Regards,PenciDesign.
bfeltman1
External RSS in Mega MenuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 14, 2022 at 8:57am
2
Most recent comment from PenciDesign Supporter:Hi,Unfortunately, there is no way to show an RSS feed on the mega menu.Regards,PenciDesign.
ISOLE-GRECHE
Penci Image Box Home PageClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated September 14, 2022 at 5:38am
14
Most recent comment from PenciDesign Supporter:Hi,Just modify the code I've sent:
@media only screen and (max-width: 767px) {
#penci-vc_row-wapper__33053974 .vc_row {
margin-left: -5px;
margin-right: -5px;
}
#penci-vc_r ...
Larice-One
Menu is duplicatingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 14, 2022 at 5:04am
3
Most recent comment from Larice-One:okay thanks
Marsha Smith
Footer Widget Display On Store Product PageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 14, 2022 at 1:36am
3
Most recent comment from Marsha Smith:Hello,My apologies that I didn't try that before opening a ticket. The issue is resolved and this ticket can be closed.Thank you,Marsha Smith
freeman1974
recipe pluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 13, 2022 at 8:07pm
2
Most recent comment from freeman1974:sorry, please ignore. if i dont put content in the box's they disappear. All fixed.
Larice-One
About Me Circle SizeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 13, 2022 at 4:54pm
4
Most recent comment from PenciDesign Supporter:Hi,On the About Me widget, Soledad already included the "Custom Max Width for About Me Image" option, just enter the width you want to display here.Regards,PenciDesign.
andrewsgibson
Website looks different in SafariClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 13, 2022 at 2:35pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
@media screen and (-webkit-min-device-pixel-ratio:0) { .container.home-featured-boxes { � ...
andrewsgibson
Reader view doesn't work in Vivaldi browserClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated September 13, 2022 at 2:26pm
2
Most recent comment from PenciDesign Supporter:Hi,Have you checked another site with this browser? Almost browsers working properly with Soledad, so this means this problem doesn't come from our theme. You should also check this issue with th ...