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Public Tickets

stefan151 Activation of Theme doesn't workClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 19, 2022 at 9:02am   4 Most recent comment from PenciDesign Supporter:Hi,The problem because your site uses the multi-languages, so the URL doesn't match our license information.Regards,PenciDesign. tmgbama import demo templateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 19, 2022 at 3:01am   2 Most recent comment from PenciDesign Supporter:Hi,When your site shows the notice "Generated image ID 306 successfully (33 images left)", this means the demo content has been imported successfully, and the current progress will resize all demo ima ... interblendmedia Woocommerce bookings + product bundles errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 18, 2022 at 6:28pm   8 Most recent comment from interblendmedia:Awesome! That was quick...and it works. Thanks! La-Ness Albert Reconnect Instagram feed for footerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 18, 2022 at 9:59am   3 Most recent comment from La-Ness Albert:Thanks a lot! SDial mobile layoutClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated May 17, 2022 at 8:11pm   13 Most recent comment from SDial:That worked! Thanks very much for your help!   concordiavirtual Menu not showingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 16, 2022 at 6:48pm   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please drag & drop the Primary Menu to the position you want to show then select the menu on the Penci Header Builder.You should read the following document below:https://soledad.pen ... babylin1 ! remove health.velpeau.comde keyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 16, 2022 at 3:09am   2 Most recent comment from PenciDesign Supporter:Hi, Before you want to change the domain, please go to the dashboard → Soledad → Theme License: and click the Revoke license button. Fort this case, I've transferred your license to the new d ... masalamedia Licensing on staging siteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 15, 2022 at 6:58pm   3 Most recent comment from masalamedia:thank you - I am now able to access the production site as needed. I appreciate the help.Michael masalamedia post author - display, editClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 15, 2022 at 6:57pm   3 Most recent comment from masalamedia:Thank you very much for this guidance. laugher LCPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 15, 2022 at 9:48am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Speed Optimization → General & Lazyload → and turn on the "Delay all images loading in the first screen to optimize LCP value" option.Regards,PenciDesi ... ssdfdsfds Playlist to the Home page?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 15, 2022 at 9:27am   9 Most recent comment from PenciDesign Supporter:Hi อภิภู ,Please create a new ticket with your site information, we'll check and send you a solution.Regards,PenciDesign. vroniquea2 Buttons "publish" and "update" have disapearedClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated May 15, 2022 at 1:43am   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your site login credential in a PRIVATE reply. I'll log in and help you.Regards,PenciDesign. gregory73 Cart refresh button inactiveClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 13, 2022 at 6:25pm   7 Most recent comment from gregory73:Thank you. It works well. Bests, Gergely sempre-audio Problem with Borlabs CookieClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 13, 2022 at 5:19pm   9 Most recent comment from PenciDesign:Hi,We've released Soledad version 8.1.7 to fix this problem.Please update the theme to the latest version to solve it. Please do follow this guide to update the theme to the latest version.When y ... lklevenhagen featured imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 13, 2022 at 2:07am   4 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: @media only screen and (max-width: 767px) {    .pcsb-ft-o .penci-move-title-above:after {       ...