Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

tatawbcn header in differente languageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 17, 2022 at 8:23am   4 Most recent comment from PenciDesign Supporter:Hi,If you want to use the custom header layout for each language, please search "pchdbd_all" and then enter the header builder ID in this field.You can find the header builder ID by clicking the "Edit ... Jose Issues while loading pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 17, 2022 at 12:22am   4 Most recent comment from PenciDesign Supporter:Hi,Please send me your WordPress admin account in a PRIVATE reply. I'll log in and help you check it.Regards,PenciDesign. bfeltman1 Shortcode in Between Posts When Activate The Infinity Scrolling Load PostsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 17, 2022 at 12:19am   2 Most recent comment from PenciDesign Supporter:Hi,The current version of Soledad doesn't support the shortcode on the Ads, we'll consider adding this feature in the future theme update.Regards,PenciDesign. okimaureeneloho The accent color on my Soledad theme is not being updatedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 16, 2022 at 2:18pm   1 Most recent comment from okimaureeneloho:Issue solved ISOLE-GRECHE Description category postClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated September 16, 2022 at 7:41am   17 Most recent comment from ISOLE-GRECHE:I said that I solved problem! :) Todd Header on mobileClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated September 16, 2022 at 4:34am   4 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Additional CSS then add the following custom CSS code: @media screen and (max-width: 1024px) {    .header__top {        display: block !important ... Rboullay Caption font size problem on iphoneClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 15, 2022 at 4:14pm   24 Most recent comment from PenciDesign Supporter:Hi,I've checked your site on my phone (iOS Safari) but have not found any issue:Please check again on the private/incognito mode.Regards,PenciDesign. lindakkonde homepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 15, 2022 at 3:59pm   2 Most recent comment from PenciDesign Supporter:Hi,1. Please go to Appearance → Customize → Speed Optimization → Optimize CSS: turn on the "Create Critical CSS " option,2. Go to dashboard → Pages: search the page name "Soledad_Home" then ch ... iviaggidimichele the mobile version does not work wellClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 15, 2022 at 3:34pm   4 Most recent comment from PenciDesign Supporter:Hi,Soledad already included the PageSpeed Optimization feature, please follow the document here to understand how to config it: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRega ... madelynharris93 Help w/ Mobile Site - Featured Slider, Titles, ClickabilityClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 15, 2022 at 3:33pm   2 Most recent comment from PenciDesign Supporter:Hi,1. You can create a featured slider style for each device with the Elementor Page Builder, please read the document detail here: https://soledad.pencidesign.net/soledad-document/#homepage,2+3. Some ... eprcomunicazione bar customizationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 15, 2022 at 10:21am   2 Most recent comment from PenciDesign Supporter:Hi,The current header of your site was built with the Penci Header Builder, so please go to your dashboard → Header Builder: click the "Edit with Penci Header Builder" on the current header layout & ... niwat59 About Design in MoblieClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 15, 2022 at 4:17am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Speed Optimization → Optimize CSS: turn on the "Create Critical CSS" option, clear all the site cache then check again.Regards,PenciDesign. adamzalaznikdesign Messed up licenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 14, 2022 at 11:55pm   2 Most recent comment from PenciDesign Supporter:Hi,I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer th ... JRUBY Instagram Feed Not WorkingClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated September 14, 2022 at 3:07pm   2 Most recent comment from PenciDesign Supporter:Hi,Have you installed any Instagram plugins?Regards,PenciDesign. freeman1974 recipe index pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 14, 2022 at 8:59am   4 Most recent comment from PenciDesign Supporter:Hi,Please send me more resource about your problem (screenshot of the settings, URL, ...)Regards,PenciDesign.