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Public Tickets

gippsonline Keeping Kaushan Script as font family on Penci Fancy HeadingClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 2, 2020 at 6:06pm   2 Most recent comment from Penci Design:Hi,Please go to Dashboard > PenNews > Fonts Options then add font  you want ( Kaushan Script ), then  go to Penci Fancy Heading blocks and choose  fonthttps://prnt.sc/rrras6Best Regards,PenciDesi ... DanielleDewar Theme/plugin issuesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2020 at 4:27pm   2 Most recent comment from PenciDesign:Hi,Strange, we never get this issue before.Can you please try deactivate all plugins ( except plugins come from the theme ) and check it again without login to see it appears or not?If it works, let& ... congtv89 Font show incorrectClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2020 at 4:07pm   2 Most recent comment from PenciDesign:Hi,It seems you've changed the font before via Customize > General Options > "Font for Heading Title" and "Font for Body Text"And when you activate the child theme, all your customization data wi ... congtv89 test pagespeed on google so badClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2020 at 4:04pm   6 Most recent comment from PenciDesign:Hi,It doesn't mean you need to remove the images. Google page speed recommend you resize & optimize your imagesExample with all images on testimonial here: https://prnt.sc/rroq9wGoogle recommend ... jimbojames NavigationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 2, 2020 at 3:14am   8 Most recent comment from PenciDesign:Hi,If you want to get more customization - I recommend you use Elementor to config your homepage. Let's install Elementor and check this video tutorial to know how to config homepage by use Ele ... amberpratt3 Social ButtonsClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 1, 2020 at 11:22pm   5 Most recent comment from Penci Design:Hi,Please try go to Customizer > Addtional CSS then custom css to fix the issue .penci-social-buttons .fa,.penci-social-buttons .fab {    font-family:FontAwesome !important;} Best Regards,PenciDesig ... thefithappyfoodie featured image no pinClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 1, 2020 at 11:14pm   2 Most recent comment from Penci Design:Hi,Unfortunately, currently, this theme doesn't support the feature.Best Regards,PenciDesign hu_ss_am disable mobile responsive moodClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 5:31pm   2 Most recent comment from PenciDesign:Hi,Maybe your issue related with this ticket:https://pencidesign.ticksy.com/ticket/2345096Let's check it.Best Regards,PenciDesign dirkmuel smaller pictures in mobile themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 5:04pm   6 Most recent comment from PenciDesign:Hi,I can see it working fine now:https://prnt.sc/rqzswqBest Regards,PenciDesign gedlingeye Header and sliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 5:02pm   4 Most recent comment from PenciDesign:Hi,Hmm, I don't know because I don't see your Dashboard.No problems, you can try add more this code to Customize > Custom CSS to override it: #logo{ margin: 0; } Best Regards,PenciDesign nagrasun Contact form colorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 4:44pm   7 Most recent comment from PenciDesign:Hi,Please try add more this code to Customize > Custom CSS to change it: .wpforms-confirmation-container-full, div[submit-success] > .wpforms-confirmation-container-full:not(.wpforms-redirection-mess ... Amateurblogger Widget Heading doesn't changeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 1:16pm   2 Most recent comment from PenciDesign:Hi,It seems you're using settings on wrong placesThe settings you've changed use for change heading titles for Vertical nav & Hamburger Menu - like here: http://prntscr.com/rqunkkIf you wa ... dirkmuel Theme update failedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 12:54pm   2 Most recent comment from PenciDesign:Hi, We've used auto-update platform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fix it yet.We're waiting for some week ... congtv89 Tab Gallery in Post not activeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 9:35am   2 Most recent comment from PenciDesign:Hi,The gallery slider doesn't apply for Single Post Template style 8.If you want to use this gallery, I recommend you edit that post > scroll down and select "Custom Single Post Template" to Styl ... tsmiddleton2 Website not displayingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 1, 2020 at 9:23am   4 Most recent comment from PenciDesign:Hi,Can you try it again now? Because after renew the support, maybe you need to wait Envato API updates your purchases.Best Regards,PenciDesign