Public Tickets
skrand19
Homepage's imagesClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 21, 2018 at 12:57am
4
Most recent comment from Penci Design:Hi,
I checked your website. The issues caused by a3 lazy load plugin.I deactivated plugin . It's working fine now.Please check again.
Best RegardsPenciDesign
SterlingJ85
Social CounterClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 21, 2018 at 2:11am
6
Most recent comment from SterlingJ85:We can close this support ticket - we decided not to include counters and just have buttons.We have another support ticket for adjusting the website Width
fawnmi
soledad helpClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 20, 2018 at 3:33pm
3
Most recent comment from PenciDesign:Hi,Please check your information again because I can't login to your site by use that information.Best Regards,PenciDesign
Joel
Widgets/footer not appearingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 20, 2018 at 11:04am
3
Most recent comment from Joel:Thank you. IT turns out this was caused by the same problem that was causing our other issue with featured images - I have disabled a plug-in and now it is working.
nightstorm
Penci post views countClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 20, 2018 at 10:08am
3
Most recent comment from nightstorm:Great, thanks !I will activate that.
Christianna11
Theme UpdateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 20, 2018 at 3:47am
6
Most recent comment from PenciDesign:Hi,Yeah, you can update your site to latest version with one update.Please check this guide to know how to update this theme:https://pencidesign.ticksy.com/article/11593/Best Regards,PenciDesign
sacadademae
penci recipe and related postsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 20, 2018 at 3:32am
2
Most recent comment from PenciDesign:Hi,That's related posts from a plugin from you - not come from our theme.If you want to keep for use it, please add more this code to Customize > Custom CSS to hide that related posts appears on your ...
Rodrigo Eduardo Assalin
Páginas AMPClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 20, 2018 at 2:40am
4
Most recent comment from PenciDesign:Hi,Yeah, It's correct.Best Regards,PenciDesign
Jarek
MegaMenu - own order, filter categories, only parentsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 19, 2018 at 6:52pm
5
Most recent comment from Jarek:Ok, it seem to be working.Probably caching was not updating the view.
adellh
importing two themes and now my website is messed up with overlapping of two themesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 19, 2018 at 5:48pm
2
Most recent comment from PenciDesign:Hi,As I checked, our support team was replied you in your another private ticket 15hours ago:https://pencidesign.ticksy.com/ticket/1613722/Have you check it?Best Regards,PenciDesign
Rodrigo Eduardo Assalin
cookie noticeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 19, 2018 at 5:26pm
2
Most recent comment from PenciDesign:Hi,I just checked your site and I see the ajax doesn't work. Please try un-minify javascrip from Autoptimize and try it againIf it still doesn't work. Please send me your admin url and admin account ( ...
Empirebridal
Author name and date of postClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 19, 2018 at 5:15pm
2
Most recent comment from PenciDesign:Hi,That's cache issues. Please check again on anonymous browser on your mobile to get correct results.Best Regards,PenciDesign
daihlo
turn off mega menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 19, 2018 at 5:01pm
7
Most recent comment from PenciDesign:Hi,I found the issue.I forgot to tell with you remove this code ( on lines: 78, 114, 260 in header.php file ) before remove the code I sent you.Best Regards,PenciDesign
Rodrigo Eduardo Assalin
QUESTION ABOUT VISUAL COMPOSERClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 19, 2018 at 1:00pm
9
Most recent comment from Rodrigo Eduardo Assalin:Its seens to be working fine. This ticket can be closed now.thanks
schyseth
White Box on Top Post on HomepageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 19, 2018 at 7:43am
2
Most recent comment from PenciDesign:Hi,Because you're using quote posts format - but you didn't fill your quote to the box - please fill the quote or change it to standard post format.Best Regards,PenciDesign