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Public Tickets

adellh importing two themes and now my website is messed up with overlapping of two themesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 5:48pm   2 Most recent comment from PenciDesign:Hi,As I checked, our support team was replied you in your another private ticket 15hours ago:https://pencidesign.ticksy.com/ticket/1613722/Have you check it?Best Regards,PenciDesign Rodrigo Eduardo Assalin cookie noticeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 5:26pm   2 Most recent comment from PenciDesign:Hi,I just checked your site and I see the ajax doesn't work. Please try un-minify javascrip from Autoptimize and try it againIf it still doesn't work. Please send me your admin url and admin account ( ... Empirebridal Author name and date of postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 5:15pm   2 Most recent comment from PenciDesign:Hi,That's cache issues. Please check again on anonymous browser on your mobile to get correct results.Best Regards,PenciDesign daihlo turn off mega menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 5:01pm   7 Most recent comment from PenciDesign:Hi,I found the issue.I forgot to tell with you remove this code ( on lines: 78, 114, 260 in header.php file )  before remove the code I sent you.Best Regards,PenciDesign Rodrigo Eduardo Assalin QUESTION ABOUT VISUAL COMPOSERClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 1:00pm   9 Most recent comment from Rodrigo Eduardo Assalin:Its seens to be working fine. This ticket can be closed now.thanks schyseth White Box on Top Post on HomepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 7:43am   2 Most recent comment from PenciDesign:Hi,Because you're using quote posts format - but you didn't fill your quote to the box - please fill the quote or change it to standard post format.Best Regards,PenciDesign greenleafdiy Help provide me safe guides to update new versionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 3:24am   2 Most recent comment from PenciDesign:Hi,You can check this guide to know how to update this theme:https://pencidesign.ticksy.com/article/11593/Best Regards,PenciDesign eman619 AMP PagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2018 at 2:50am   10 Most recent comment from PenciDesign:Hi, I mean about your old site. For the site you're using with our theme - as you can see AMP version of this theme here - on AMP version, we focus on display posts - not pages ( with your site every ... liloudoms Change "Read More" wordingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2018 at 7:24pm   2 Most recent comment from liloudoms:Of find it, sorry, it was well indicated in the documentation ;)=> Soledad allows you translation text online in customizer. Go to Appearance > Customize > Quick Text Translation translate all text ... KEvin Post Dates are offClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 18, 2018 at 4:04pm   6 Most recent comment from PenciDesign:Hi,Have you check on Customize > General Options > Display latest update replace with published date?Because when you check to this option, the posts data will replace by published date.Best Regards, ... Jem7 No parent category, only childClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2018 at 4:00pm   2 Most recent comment from PenciDesign:Hi, Unfortunately, there is no way to do that because wordpress get parent categories data based on the url Best Regards, PenciDesign caparros07 Penci block not shownClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 18, 2018 at 3:36pm   3 Most recent comment from Penci Design:Hi, Sorry about this issue. Could you please send me your website information ( url site, username and password ) in order for me to have access to know the exact issue. Your FTP account ( include ... Rodrigo Eduardo Assalin Páginas AMPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2018 at 3:35pm   2 Most recent comment from PenciDesign:Hi,Seem you didn't check documentation for Soledad theme. We've said about this hereYou didn't create a menu for your AMP pages WITHOUT use category mega menu.Note that: AMP pages doesn't supports di ... Adrianne Feature imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2018 at 3:29pm   2 Most recent comment from PenciDesign:Hi,When you do that, please clearly the cache and wait for facebook can update itYou can re-scan your posts via https://developers.facebook.com/tools/debug/Best Regards,PenciDesign caparros07 Load more entries automatically in category postClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 18, 2018 at 3:26pm   4 Most recent comment from PenciDesign:Hi,Yeah, as I know, all the themes on Envato supports infinite scroll like that. And we don't supports for load it first like you want.Best Regards,PenciDesign