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Public Tickets

Rong Sheng WPBakery not workingClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 2, 2018 at 5:06pm   2 Most recent comment from PenciDesign:Hi,Seem your hosting limited value SubstituteMaxLineLength - Let's increase it. Please add more this code to at the end of htacess file to do that:     SecFilterRemove 000267 SubstituteMax ... rachells There are two dates on blog postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 2, 2018 at 1:24pm   3 Most recent comment from rachells:Thank you so much for the quick response! I cleared the cache and that solved the problem :) bghorses penci slider can't show featured video​Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 2, 2018 at 3:09am   4 Most recent comment from PenciDesign:Hi,Currently, this theme doesn't support this feature. We will consider to add more this feature in the future updates.Best Regards,PenciDesign Natiar401 main menu in multilanguageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 1, 2018 at 7:57pm   2 Most recent comment from Natiar401:I am very sorry, i Just find my answer... I would like to close this ticket.  emmazilke Colored box / Different Background colorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 1, 2018 at 10:23am   4 Most recent comment from PenciDesign:Hi,You can use gallery feature from Soledad to do that ( use Gallery Masonry Style ) - check this video tutorialBest Regards,PenciDesign flatdog1 Author name link colour - single post metaClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 1, 2018 at 8:34am   5 Most recent comment from flatdog1:Thanks. Worked perfectly. alliechynna theme licenceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 1, 2018 at 2:39am   6 Most recent comment from PenciDesign:Hi,I activated it help you.Best Regards,PenciDesign d2bg Featured ImageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 1, 2018 at 2:26am   2 Most recent comment from PenciDesign:Hi,Please go to Customize > General Options > and un-check to "Enable Retina".You don't need to use that option - this theme already supports for retina. That option will remove soon.Best Regards,Penc ... Ceylan Penci SliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 1, 2018 at 2:25am   6 Most recent comment from PenciDesign:Hi,We will add supports for this feature in the next update version of Soledad theme. So, don't worry about this.Best Regards,PenciDesign AdditakOfficial Background ImageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 31, 2018 at 4:48pm   11 Most recent comment from AdditakOfficial:Ah that's perfect, and super simple to tweak, too! Thank you so much! Mark Mindlin Overlay Layout - Add excerpt?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 31, 2018 at 4:26pm   2 Most recent comment from PenciDesign:Hi,Yeah, this layout doesn't supports for display excerpt - we've showing on our demos like that also.We will consider to add supports for excerpt on this layout in the future updates.Best Regards,Pen ... FrancoBar Responsive Options feature for WPBakery missingClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated May 31, 2018 at 10:37am   4 Most recent comment from PenciDesign:Hi,Of course this theme included the latest version from WPBakery Page Builder.Best Regards,PenciDesign Katarzynamalysz Social media optionsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 31, 2018 at 9:12am   10 Most recent comment from PenciDesign:Hi,Please send me your admin url and admin account ( username and password ) - in a private reply. I will take it a look help you.Best Regards,PenciDesign Mannenmedia No comments?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated May 31, 2018 at 9:11am   4 Most recent comment from PenciDesign:Hi,Seem you did check here ( via Dashboard > Settings > Disscusion ) to caused that issues.Please un-check it. Also, I see you're using this theme on 2 websites, have you purchased 2 licesnes of thi ... ottorod Photo captions not showing on postsClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated May 31, 2018 at 4:00am   2 Most recent comment from PenciDesign:Hi,Can you show me a link for this issue to I can take it a look?Best Regards,PenciDesign