Public Tickets
Rohan Babbar
Color schemaClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 9, 2023 at 9:45am
4
Most recent comment from PenciDesign Supporter:Hi,Your homepage content and color on the homepage was managed by the Elementor Page Builder, so please edit it with the Elementor and then check again. Here is a document detail: Regards,PenciDesign.
LillaGreen
Speed and Loading Breaks after adding product to CartClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 10, 2023 at 7:11am
16
Most recent comment from LillaGreen:Hi, if you change /delete/deactivate something - please make a protocol and share it with me. I have to follow up on all the changes. thank you
Jan
Bookmark Subscription ManagementClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 8, 2023 at 4:08pm
11
Most recent comment from Jan:Hi, everything works now :)Thank you for your help.Jan
infinityandbeyond
My hamburger menu has stopped workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 8, 2023 at 3:48pm
15
Most recent comment from PenciDesign Supporter:Hi,
You might be currently using a child theme, as the latest version is 8.4.2.Regards,PenciDesign.
LillaGreen
Shop on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 8, 2023 at 2:39pm
5
Most recent comment from LillaGreen:Thank you!
Dan Chiolan
Responsive layoutClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 8, 2023 at 1:53am
2
Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ...
PaxosMagazine
Card shopClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 8, 2023 at 1:46am
4
Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ...
tibeta
Losing all customizations every timeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 8, 2023 at 1:42am
16
Most recent comment from PenciDesign Supporter:Hi,This error maybe come from one of your installed plugin.To troubleshoot this, please disable all plugins (except for the ones that come with the Soledad theme) and then reactivate them one by one. ...
thisworldiswide
Speed OptimizationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 7, 2023 at 11:55am
8
Most recent comment from jananigadu:I renewed the license. Need your support and placed ticket 3516728. Please prioritize
aitbusxyz
custom slider on top of page on several pagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 7, 2023 at 8:49am
13
Most recent comment from aitbusxyz:Thank you. In case anybody else follows this thread I want to complete this instruction: [ since slider is not editable when you‘re in the page editing: go to > left sidebar menu > Penci Blocks > � ...
Jan
Index pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 7, 2023 at 7:07am
6
Most recent comment from Jan:Thank you,You can close the ticket.Jan
ignacedukuzimana
Penci Live Blog PluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 6, 2023 at 11:49pm
2
Most recent comment from PenciDesign Supporter:Hi,In this case, please follow the document of this plugin at this link: https://soledad.pencidesign.net/soledad-document/#live-blogRegards,PenciDesign.
Ana
modificar "read more"Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 6, 2023 at 11:43pm
4
Most recent comment from PenciDesign Supporter:Hi,1. Please write the content in English,2. Go to Appearance → Customize → General → Category, Tag, Search, Archive Pages: change the category and other archive pages in this section.Regards,Pe ...
laugher
Article layoutClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 6, 2023 at 2:08pm
3
Most recent comment from laugher:Ok. I deleted cache folders and seems it worked.No more 404 issue for cache. Ty.
LillaGreen
Changing the page after adding a product to the cartClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 6, 2023 at 5:43am
3
Most recent comment from LillaGreen:Thank you!!