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Public Tickets

lifeisfullofgoodies Webp Pictures vs Elementor/SoledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2023 at 4:35pm   2 Most recent comment from PenciDesign Supporter:Hi,If you want to use the Webp image format for your site, you should install one of the following plugins:- Imagify: https://wordpress.org/plugins/imagify/- WebP Express: https://wordpress.org/plugin ... Florian VERNERET Youtube video not display anymoreClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2023 at 3:39pm   4 Most recent comment from Florian VERNERET:I dont really understand... it's working now !Maybe it was a problem with youtube...ThanksYou could close the ticket discussingfilm Font changesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2023 at 2:33am   8 Most recent comment from PenciDesign Supporter:Hi,This is an issue with the WP-Rocket plugin, please disable the WP-Rocket Optimize CSS delivery feature and check again.In general, I recommend you should use our pagespeed optimization plugin by fo ... lifeisfullofgoodies Poor INPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2023 at 2:26am   2 Most recent comment from PenciDesign Supporter:Hi, This is a new update of the Google PageSpeed Insight (https://www.seroundtable.com/google-search-console-inp-core-web-vitals-warnings-35681.html) Please wait for our team to improve this key in t ... Dahawk88 Pages not loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2023 at 12:53am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Elenentor → Settings → Features: disable the following features:- Global Style Guide- Nested Elements- Flexbox Container- Grid ContainerSave changes and check again.R ... lifeisfullofgoodies Replaced custom fonts still trying to load?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 11, 2023 at 1:19pm   5 Most recent comment from lifeisfullofgoodies:Tried different solutions...the result showed two days later...what is a bi strange...but yeah...removed pakgondal Unable to crate AI ContentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 5:18pm   6 Most recent comment from PenciDesign Supporter:Hi,Regarding the pricing of OpenAI, please refer to this link: https://openai.com/pricing. Our plugin utilizes the OpenAI API, and we do not sell or earn any affiliate program from this site. If you h ... lifeisfullofgoodies Pagination Issue Accessibility penci latest postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 4:27pm   8 Most recent comment from PenciDesign Supporter:Hi,Yes. About the accessibility issue, please wait for our team to improve it in the future theme update.Regards,PenciDesign. lifeisfullofgoodies Excessive DOM SizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 1:10pm   3 Most recent comment from lifeisfullofgoodies:Well there surely is according to the guide you mentionend....and it e.g. says..Page Builders that generate bloated HTML Page builders like Elementor or WP bakery often create bloated code that has a ... josephk29 Login IconClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 12:05pm   4 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .pc-header-element.penci-topbar-social .pclogin-item a {    font-size: 20px;}Regards,PenciDesign. kmantila Where to put reCAPTCHA keys?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 6:18am   2 Most recent comment from PenciDesign Supporter:Hi,Please checked all the custom code you've added by go to dashboard → Soledad → Ads Manager.Regards,PenciDesign. baburoxford Instagram ImagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 1:03am   2 Most recent comment from PenciDesign Supporter:Hi,This content is managed by Instagram JS & API, which means you cannot modify or customize it from your end.Regards,PenciDesign. pakgondal Unable to create AI ImageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 10, 2023 at 1:02am   2 Most recent comment from PenciDesign Supporter:Hi,It's possible that the OpenAI account you created a long time ago has expired its free usage tier. I suggest upgrading the account to a premium tier and then checking again.Regards,PenciDesign ... lifeisfullofgoodies Vertical Mobile Navigation IssueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 9, 2023 at 8:19pm   3 Most recent comment from lifeisfullofgoodies:Hi,that worked for me.Thank you very much.Regards.Timm lifeisfullofgoodies Change order of Social IconsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 9, 2023 at 7:39pm   7 Most recent comment from lifeisfullofgoodies:Thx. That worked. Case closed. :)