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Public Tickets

don140 Author BoxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 18, 2023 at 7:32am   4 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, the problem is that your site loads the user avatar URL under HTTP protocol, so the browser can't display it.Please try to install the Really Simple SSL plugin the ... laugher hamburger menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 18, 2023 at 12:24am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Logo & Header > Vertical Mobile Navigation: Select Custom Menu for Vertical Mobile Nav: select the menu on this option.Regards,PenciDesign. dionvanalem How to remove the comment count in blog post headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2023 at 3:56pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Single Posts > General: turn on the "Hide Comment Count" option.Regards,PenciDesign. celalberkea login/logout bugClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2023 at 3:52pm   3 Most recent comment from PenciDesign Supporter:Hi,The problem because your hosting/server has disabled the mail functions, so the WordPress mail system can't work.Please read the document here to understand how to resolve this issue: https:// ... Marina747 Craft schemaClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2023 at 1:42pm   3 Most recent comment from Marina747:Yes, thank you. It would be great to have that and not need other plugins or do it with blocks. It would be much easier to work with. Julia How to add user photoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 16, 2023 at 12:49pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard > Settings > Discussion > Default Avatar: you can config the avatar for the user in this section.Regards,PenciDesign. babyu featured imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 16, 2023 at 7:27am   2 Most recent comment from PenciDesign Supporter:Hi,Soledad doesn't support this feature, but you can try to use the Auto Featured Image plugin here: https://wordpress.org/plugins/auto-post-thumbnail/Regards,PenciDesign. HOnza Koudelka WP Advanced Match Captcha compatibilityClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 16, 2023 at 6:15am   3 Most recent comment from HOnza Koudelka:Resolved!The issue was not related to the Soledad theme but the WP Fastest Cache plugin we use. Claudinei Gustavo da Silva I moved the site after it was ready from a secondary directory to the main one, the license was invalid.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 16, 2023 at 12:19am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... Brian Kwesiga Social IconsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 16, 2023 at 12:18am   2 Most recent comment from PenciDesign Supporter:Hi,Yes. You can show the original colors by editing the header with the Penci Header Builder, clicking the Social Icon then changing the Social Icon Color like the screenshot below:Regards,PenciDesign ... mikkijack Social iconsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 15, 2023 at 10:49pm   3 Most recent comment from mikkijack:That fixed it!  Thank you so much! xuantruong Open Elementor for a long timeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 15, 2023 at 7:37am   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. alextabar Site too Slow / Traffic dropped after changing themesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 14, 2023 at 5:58pm   6 Most recent comment from alextabar:Thank you! I appreciate your help a lot. Will let you know about any results.  Iury How do I use Soledad's text editor?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 14, 2023 at 1:20am   3 Most recent comment from Iury:Thank you. It worked! :) Iury How do I enter the source of the featured image?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 14, 2023 at 1:46am   5 Most recent comment from Iury:Hello, I managed to do this. Thank you for the help!