Public Tickets
radykjakub
Lightbox render issueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 8, 2023 at 6:07am
5
Most recent comment from radykjakub:Thank you for the info. Best regards!
progettofl2021
vertical mobile navigation amp background colorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 8, 2023 at 12:55am
6
Most recent comment from PenciDesign Supporter:Hi,Please add this CSS code to your site:
.mobile-sidebar .primary-menu-mobile li.current-menu-item a { color: #fff;}Regards,PenciDesign.
ken
when I use elementor editer, elementor-panel-state-loading in my site can’t disapear,why?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 7, 2023 at 11:42am
2
Most recent comment from PenciDesign Supporter:Hi,The problem may be one of your installed plugin conflict with the Elementor, so it can't load properly.Please try to disable all plugins (exclude the plugin that come with Soledad) then re-ena ...
weamse
comment formClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 7, 2023 at 11:08am
4
Most recent comment from PenciDesign Supporter:Hi,The comment form name, email, and website only display for visitors. These fields will be hidden for the logged in user.Regards,PenciDesign.
Ton Veld
Updating the themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 7, 2023 at 10:48am
2
Most recent comment from PenciDesign:Hi,Have you follow this guide: https://pencidesign.ticksy.com/article/15633/ ?Best Regards,PenciDesign
timmy2426
Latest updated (Version 8.3.1) questionsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 7, 2023 at 2:51am
5
Most recent comment from timmy2426:Thank you very much, the problem has been solved, wish you a good day!
gatineau_marion
probleme imageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 7, 2023 at 12:08am
2
Most recent comment from PenciDesign Supporter:Hi,
1. Please write your content in English,
2. The image can't display because it has been removed from the Media Gallery on your site, please check and re-upload it.
Regards,PenciDesign.
TeachThemtoTravel
background image not showing up on live siteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 6, 2023 at 2:55pm
5
Most recent comment from TeachThemtoTravel:Thank you so much for your help. I appreciate it.
otakuapologist
Galleries broken?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 6, 2023 at 10:19am
2
Most recent comment from PenciDesign Supporter:Hi,About this issue, please install the Gutenberg plugin here: https://wordpress.org/plugins/gutenberg/Regards,PenciDesign.
Iury
Instead of the word "Home" in English, the theme is showing Portuguese terms in the Single Post session.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 6, 2023 at 2:29am
9
Most recent comment from Iury:Thank you so much. It worked! :)
alextabar
Site too Slow / Traffic dropped after changing themesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 5, 2023 at 2:56pm
1
Most recent comment from alextabar:[Please reopen this ticket and disregard the old one]. Even though I love the look of your theme, I keep reading the same issues from other peers in the forum and Facebook Group. My traffic and the ra ...
schoolofjournalism
Issues with WordPress siteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 5, 2023 at 9:35am
14
Most recent comment from kostas1986:Perfect. Thank you!
Iury
Featured image, in the Single Post session is a crashing when zooming in.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 5, 2023 at 4:08am
3
Most recent comment from Iury:Thank you. It worked.
vuhuyhai
My license is used by someone elseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 4, 2023 at 4:42pm
2
Most recent comment from PenciDesign:Hi,I've revoked the license assigned to that domain, you can try to activate it again now. Best Regards, PenciDesign
krisporelmundo
Auto clickable mega menu on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated February 4, 2023 at 9:49am
4
Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard > Plugins: delete the Penci Shortcode & Performance plugin then re-install it by going to Appearance > Install Plugins.Clear all the caches then check again.Regards,PenciDesi ...