Public Tickets
planetorlando
site editClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 27, 2021 at 10:41am
3
Most recent comment from planetorlando:Ok thank you .
Thomas Grah
Lazy load - no images loadingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 27, 2021 at 4:03am
5
Most recent comment from PenciDesign Supporter:Hi,The problem because the lazyload library not loading properly. Please follow the solution on this ticket: https://pencidesign.ticksy.com/ticket/2945201/Regards,PenciDesign.
Thomas Grah
Load more button disappearsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 27, 2021 at 4:01am
2
Most recent comment from PenciDesign Supporter:Hi,About this case, please follow these steps:Delete the Penci Shortcode & Performance plugin then re-install it by going to Appearance → Install Plugins,Disable all optimization on Ezoic plugin,Cle ...
nwnuyhs
How to backup theme settings?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2021 at 5:06pm
2
Most recent comment from nwnuyhs:I have fund the anwser from this tickethttps://pencidesign.ticksy.com//ticket/2932947/
La-Ness Albert
Typo Site SettingsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2021 at 4:44pm
5
Most recent comment from La-Ness Albert:Thanks a lot! I got it working :)
CoolGerry
Woo Commerce ShippingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2021 at 4:49am
3
Most recent comment from CoolGerry:Thank you!
balaji_profitcast
Single Post pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2021 at 4:11pm
13
Most recent comment from PenciDesign Supporter:Hi,Maybe you've done something went wrong. Our header builder supports both layouts: Desktop & Mobile/Tablet.You should click the Tablet/Phone button, then drag & drop the mobile element you want ...
nwnuyhs
What is the role of Manage Image Sizes? What happens if I disable a size?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2021 at 8:24am
4
Most recent comment from PenciDesign:You too!Cheers,PenciDesign
Big-Daddy
ShortpixelClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 25, 2021 at 3:42am
4
Most recent comment from PenciDesign Supporter:Hi,You can use the Smush or EWWW Image Optimizer plugin instead of Shortpixel.Regards,PenciDesign.
fuse2marketing
Facebook Feed WidgetClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2021 at 10:09pm
2
Most recent comment from PenciDesign Supporter:Hi,You've inserted the Facebook code incorrectly. Facebook provides 2 methods to insert the Facebook Tweet on your site. In this case, you need to insert by using Iframe code.Regards,PenciDesign.
Paxos Magazine
Custom FontsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2021 at 8:30pm
2
Most recent comment from PenciDesign Supporter:Hi,Yes. You can add your custom font by going to the dashboard → Soledad → Custom Fonts: upload your custom font files here. The uploaded font will show at Appearance → Customize → General → ...
nwnuyhs
Is soledad theme are required to install SEO plugins?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2021 at 8:29pm
3
Most recent comment from nwnuyhs:I see，thank you very much
priya_saraswat
Purchase codeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2021 at 5:50pm
3
Most recent comment from priya_saraswat:Thank you!
LauraBeat
Remove social media icons from homepageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2021 at 3:16pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Posts Layouts:Standard & Classic: check Hide Share Box,Other Layouts: check Hide Share BoxRegards,PenciDesign.
huynen
Page is not mobile friendlyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 23, 2021 at 10:21am
5
Most recent comment from huynen:Thank you, but the wp clouflare page cache plugin does not work as well as WP Rocket, so we uninstalled it again... Let's close this ticket!