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Public Tickets

planetorlando site editClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 27, 2021 at 10:41am   3 Most recent comment from planetorlando:Ok thank you .  Thomas Grah Lazy load - no images loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 27, 2021 at 4:03am   5 Most recent comment from PenciDesign Supporter:Hi,The problem because the lazyload library not loading properly. Please follow the solution on this ticket: https://pencidesign.ticksy.com/ticket/2945201/Regards,PenciDesign. Thomas Grah Load more button disappearsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 27, 2021 at 4:01am   2 Most recent comment from PenciDesign Supporter:Hi,About this case, please follow these steps:Delete the Penci Shortcode & Performance plugin then re-install it by going to Appearance → Install Plugins,Disable all optimization on Ezoic plugin,Cle ... nwnuyhs How to backup theme settings?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 26, 2021 at 5:06pm   2 Most recent comment from nwnuyhs:I have fund the anwser from this tickethttps://pencidesign.ticksy.com//ticket/2932947/ La-Ness Albert Typo Site SettingsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 26, 2021 at 4:44pm   5 Most recent comment from La-Ness Albert:Thanks a lot! I got it working :) CoolGerry Woo Commerce ShippingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 26, 2021 at 4:49am   3 Most recent comment from CoolGerry:Thank you! balaji_profitcast Single Post pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 25, 2021 at 4:11pm   13 Most recent comment from PenciDesign Supporter:Hi,Maybe you've done something went wrong. Our header builder supports both layouts: Desktop & Mobile/Tablet.You should click the Tablet/Phone button, then drag & drop the mobile element you want ... nwnuyhs What is the role of Manage Image Sizes? What happens if I disable a size?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 25, 2021 at 8:24am   4 Most recent comment from PenciDesign:You too!Cheers,PenciDesign Big-Daddy ShortpixelClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 25, 2021 at 3:42am   4 Most recent comment from PenciDesign Supporter:Hi,You can use the Smush or EWWW Image Optimizer plugin instead of Shortpixel.Regards,PenciDesign. fuse2marketing Facebook Feed WidgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 23, 2021 at 10:09pm   2 Most recent comment from PenciDesign Supporter:Hi,You've inserted the Facebook code incorrectly. Facebook provides 2 methods to insert the Facebook Tweet on your site. In this case, you need to insert by using Iframe code.Regards,PenciDesign. Paxos Magazine Custom FontsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 23, 2021 at 8:30pm   2 Most recent comment from PenciDesign Supporter:Hi,Yes. You can add your custom font by going to the dashboard → Soledad → Custom Fonts: upload your custom font files here. The uploaded font will show at Appearance → Customize → General → ... nwnuyhs Is soledad theme are required to install SEO plugins?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 23, 2021 at 8:29pm   3 Most recent comment from nwnuyhs:I see,thank you very much priya_saraswat Purchase codeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 23, 2021 at 5:50pm   3 Most recent comment from priya_saraswat:Thank you! LauraBeat Remove social media icons from homepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 23, 2021 at 3:16pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Posts Layouts:Standard & Classic: check Hide Share Box,Other Layouts: check Hide Share BoxRegards,PenciDesign. huynen Page is not mobile friendlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 23, 2021 at 10:21am   5 Most recent comment from huynen:Thank you, but the wp clouflare page cache plugin does not work as well as WP Rocket, so we uninstalled it again... Let's close this ticket!