Public Tickets
habbsmedia
featured image gone again?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 12, 2021 at 9:24am
2
Most recent comment from PenciDesign Supporter:Hi,Strange, please temporarily disable the Open Graph of All in one SEO plugin then try to check again. You've installed multiple open graph generator on your site so maybe this is a problem.Rega ...
Nawimania
Multi Vendor SupportClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 12, 2021 at 9:22am
4
Most recent comment from PenciDesign Supporter:Hi,Yes. We're always improving our product & add more plugin support in the future theme update.Regards,PenciDesign.
dukefung94
Remove the main bar on MobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 12, 2021 at 6:58am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
@media only screen and (max-width: 767px) { #header .inner-header.penci-header-second { ...
Carmis
Default ColorsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 11, 2021 at 11:43am
2
Most recent comment from PenciDesign Supporter:Hi,This is a WordPress Gutenberg color palette. Please follow the document detail here to create your own colors: https://webdesign.tutsplus.com/tutorials/create-custom-color-palettes-in-wordpress-gut ...
littlepellizza
probleme with edgeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2021 at 5:29pm
5
Most recent comment from littlepellizza:thx
Andres Navarro
Core Web VitalsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2021 at 4:08pm
4
Most recent comment from PenciDesign Supporter:Hi,About this issue, please delete the Penci Shortcode & Performance plugin then re-install it by going to Appearance → Install Plugins.Regards,PenciDesign.
Stinna
Photo errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2021 at 10:25am
5
Most recent comment from Stinna:Hi, thank you so much! Have a nice day.
Stinna
Open Graph ErrorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 10, 2021 at 9:51am
2
Most recent comment from PenciDesign Supporter:Hi,Please clear all the WP-Rocket cache then check again on Ahrefs.1. All the Open Graph of your site was generated by the Yoast SEO plugin, Soledad doesn't modify this content,2. I've check ...
shanetbarclay
Product Gallery Secondary Slides Do Not Work on MobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 9, 2021 at 5:08pm
3
Most recent comment from shanetbarclay:Great! Thanks for the solution. My issue has been fixed now.
amirfanaeian
Install plug inClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 9, 2021 at 4:35pm
17
Most recent comment from PenciDesign:Hi,Yes, I see. It's updated.Thank you so much for thatBest Regards,PenciDesign
Gaby-Hormonen
some photos dont appear anymore after newest updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 9, 2021 at 1:22pm
21
Most recent comment from Gaby-Hormonen:Thank you it works now! my google mobile score is 72 now but that is because i directly want to show my header with menu and search icon and the slider with text overlay i think!
Heroes04
Menu Doesn't show on mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 9, 2021 at 12:39pm
8
Most recent comment from Michaelgimm:Thank you. I sent you an email now.Kind regardsMichael
onuroztrr
page top designClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 9, 2021 at 11:17am
4
Most recent comment from PenciDesign Supporter:Hi,Please send me your WordPress admin account in a PRIVATE reply. I'll create an example page for you.Regards,PenciDesign.
cmlf
PHP versionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 9, 2021 at 10:41am
3
Most recent comment from cmlf:OK. Thank you!You can close the ticket.
maciek_l
Penci Featured Slider appearance problemsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 9, 2021 at 2:40am
12
Most recent comment from PenciDesign Supporter:Hi,About the transition/image issue, please wait for me to fix it in the future update. Because this modification needs to change a lot of JS files.Regards,PenciDesign.