Public Tickets
Larice-One
Failled to Uninstall DemoClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 11, 2022 at 9:03am
4
Most recent comment from PenciDesign Supporter:Hi,Please make sure you've installed and activate the Elementor plugin then check again.Regards,PenciDesign.
Mariana
Responsive Images???Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 10, 2022 at 6:32pm
2
Most recent comment from PenciDesign Supporter:Hi,About this question, please go to Appearance → Customize → Featured Slider → General: select the image size you want to display on mobile at the "Custom Image Size on Mobile" option field.The ...
balaji_profitcast
FaviconClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 10, 2022 at 6:18pm
4
Most recent comment from PenciDesign Supporter:Hi,I've checked on my devices. The favicon now displays properly.Please clear all the browser cache then check again.Regards,PenciDesign.
AmetabT
loading on mobile the web siteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 10, 2022 at 4:33pm
4
Most recent comment from PenciDesign Supporter:Hi,1. If you want to hide the logo, Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
#navigation.header-6 #logo { display: none;}Logo frame as it is ...
ssdfdsfds
Post with full page screen?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 10, 2022 at 3:27pm
5
Most recent comment from ssdfdsfds:great!
littlepellizza
video block in main pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 8, 2022 at 4:05pm
9
Most recent comment from PenciDesign Supporter:Hi,If you want to add under the latest news or categories, you need to build your homepage with the Elementor/WPBakery plugin.Regards,PenciDesign.
tom5454
Change color text paragraphClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 8, 2022 at 12:31pm
3
Most recent comment from tom5454:Thank you I did not know these additional tools for customization there.it works.
Thank you for your quick response !
pierreto007
Alert Suspected exploit file with WPBakeryClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 8, 2022 at 5:14am
3
Most recent comment from pierreto007:Thanks!
PhilDufour
Remove the title pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 7, 2022 at 5:39pm
3
Most recent comment from PhilDufour:Ok. Disable header to disable the page title . It´s done and it works ;)Thanks.
ssdfdsfds
Update Soledad Version 8.0.9Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 7, 2022 at 5:25pm
18
Most recent comment from ssdfdsfds:great! thank you.
Elisa Steffes
How can I remove the "read more" button from the home title box?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 7, 2022 at 4:43pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Posts Layouts → Other Layouts: uncheck the "Add "Read more" button link" option.Regards,PenciDesign.
Angela Puzzolanti
Blog post not showing - only featured imageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 7, 2022 at 12:19am
2
Most recent comment from Angela Puzzolanti:Sorry - you can close this ticket. I'll try adding them back in later.I removed all the links and it is working fine. Sorry again. Thank you
Sylwia K
TranslatePress - language switcher not working on sub pagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 6, 2022 at 5:11pm
2
Most recent comment from PenciDesign Supporter:Hi,Soledad follows the standard development guide of WordPress so we can make sure this is not the problem of our theme and our customer doesn't have a similar issue before.In this case, please c ...
Dani
Hide codeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 6, 2022 at 3:29pm
2
Most recent comment from PenciDesign Supporter:Hi,Unfortunately, you can't do it with WordPress.If you want to hide everything about WordPress, you should use the Hide My WP plugin here: https://codecanyon.net/item/hide-my-wp-amazing-security ...
Dukehuynh
How to fix the logo on the nevigation menu on the phone?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 6, 2022 at 11:23am
3
Most recent comment from Dukehuynh:Hi,Thank you for your quick support. I did it.Best Regards,