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Public Tickets

Fooddevoted remove filter when hovering over imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 17, 2020 at 2:04am   2 Most recent comment from PenciDesign:Hi,That overlay doesn't come from our theme. It seems it comes with a plugin you're using.Please try to deactivate all plugins ( except plugins come from the theme ) and try it again. If it ... fwtmagazine Background Image in Header.... where did it come from?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 16, 2020 at 4:25pm   2 Most recent comment from PenciDesign:Hi,It seems it comes with the old URL.The simple solution is go to Customize > Colors for Header > Header Background Image > select any one image > and remove it after that > click "Publish" and chec ... bad_gut_tim Need help implementing in-feed Google AdsenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 16, 2020 at 4:23pm   6 Most recent comment from PenciDesign:Hi,He said with me you've contacted with him via Skype, so I close the ticket.Best Regards,PenciDesign carolineandthesuperkids Problem creating new Post and ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 16, 2020 at 4:21pm   4 Most recent comment from PenciDesign:Hi,It seems you didn't update the plugin after updated the theme - please do step 4 in this guide:https://pencidesign.ticksy.com/article/15633/Best Regards,PenciDesign helenh91 Primary Menu: listing categories and child categoriesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 15, 2020 at 2:17am   2 Most recent comment from PenciDesign:Hi,Unfortunately, there is no way to list the hierarchy on the category mega menu. It just showing all child categories with same level.If you want to re-order it, please use plugin https://wordpress ... deveganfijnproever Loading imagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 14, 2020 at 3:25pm   6 Most recent comment from PenciDesign:Hi,It seems you didn't set a featured image for your posts - please edit that post and set a featured image for that post hereBest Regards,PenciDesign KaribOpak Problem to activate the themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 14, 2020 at 2:40pm   4 Most recent comment from PenciDesign:Hi,I've activated the theme to help you.Best Regards,PenciDesign Ctalledo Special CharactersClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 14, 2020 at 3:04am   4 Most recent comment from PenciDesign:Hi @Yasmin,Please create a new ticket and give us more detail and we will check it to help you.Please don't put reply to tickets of other people because they will get notice email from your reply ... ilcava gallery page shortcodeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 14, 2020 at 3:01am   2 Most recent comment from PenciDesign:Hi,Please use "Classic" block from your editor - check this imageAnd add gallery from this block - check this image.And you can get the gallery like on the URL you sent.Also, check this video to know ... obit8 Video doesn't workClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 14, 2020 at 2:51am   4 Most recent comment from PenciDesign:Hi,I just checked your site and I found the plugin "Cookiebot | GDPR/CCPA Compliant Cookie Consent and Control" caused this issue. I just deactivate it and everything working fine now.Best Regards,Pen ... dmitch92 fccf5f64-5943-44b8-ab3e-2f8e5ff560a0Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 13, 2020 at 11:46pm   2 Most recent comment from dmitch92:never mind.  I figured it out and generated a new token.  My issue is resolved. webmasterVFN Entire website width - 1400Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 13, 2020 at 7:53am   12 Most recent comment from webmasterVFN:Thanks for your support jwadrajput Google analytice tagClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 13, 2020 at 2:16am   2 Most recent comment from PenciDesign:Hi,I don't know where you added it before, but I think you can add it via:Customize > Logo and Header Options > Add Custom Code Inside TagCustomize > Footer Options > Google Analytics Codeor you ... falchetto Cannot save customization changesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 13, 2020 at 2:13am   5 Most recent comment from PenciDesign:Hi @kalunchin,That's issue with Database limit. Let's contact with your hosting provider and ask them about this.Also, in the next time, please create a new ticket, don't put reply to ... ageingrebel Theme ActivationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 13, 2020 at 12:17am   2 Most recent comment from ageingrebel:I've managed to successfully activate, thanks.