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Public Tickets

Annakonaki Elementor Pro IssueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 3:25pm   2 Most recent comment from PenciDesign:Hi,I can use Elementor Pro version with the theme without any issue.Have you tried to deactivate all plugins and check it again? If not yet, let's do that. Please try to deactivate all plugins ( ... Anders Gyllenhaal Cannot download new versionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 3:15pm   2 Most recent comment from PenciDesign:Hi,Please remove the code at the end of functions.php file like on this image: http://prntscr.com/uon4qx  After that, do following this guide to get auto-updates the theme: https://pencidesign.tick ... earnings9482 How to fix AMPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 9:48am   5 Most recent comment from earnings9482:OK, Thank you so much for your support.Best Regards,Tae ofirdoo Date format on frontendClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 9:24am   3 Most recent comment from ofirdoo:Thank you. Completly forgot about that part. You can close this ticket. Kabodhi Sidebar tabletClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 3:55am   3 Most recent comment from Kabodhi:Perfect - thank you censinger Switching TemplateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 2:27am   2 Most recent comment from PenciDesign:Hi, 1/ Yes, all your content will be keep.2/ If you want to do that, you can select to import only "Demo Style" of one in two demos above.But, you can't preview it before do that. If you want to ... molex How to have a full width post for a specific post/article? I do not want it to be on all my post/article. Just a selected fewClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 1:53am   12 Most recent comment from PenciDesign:Hi @rcdiaz,Let's create a new ticket and our support team will check it to help you. Don't put reply to tickets of other people because they will get notice email from your reply.Best Regard ... VargisKhan Comments notification emailsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 1:47am   2 Most recent comment from PenciDesign:Hi,Maybe you need to check on spam box/ ads box or other box.It's not the issues controlled by the theme. You need to check again with your plugin or your mail server you're using.Best Regar ... Kabodhi Featured images not loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 9, 2020 at 10:28pm   5 Most recent comment from Kabodhi:That worked - thank you for the support Philsogood68 Modifier top barClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 9, 2020 at 5:14pm   5 Most recent comment from Philsogood68:I thank you so much for your help. I going to try that.Best regards,Philippe Vilian_Stefanov Blank text on mobile menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 9, 2020 at 5:10pm   3 Most recent comment from Vilian_Stefanov:Hi,It's worked.You can closed the case.Best Regards,Vilian lotl1017 Favicons of backend and AMP are wrongClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 9, 2020 at 3:37pm   2 Most recent comment from PenciDesign:Hi,For back-end - it's not needed favicon because WordPress don't render favicon inside backend. No readers view your backend.For AMP, as I see you're using an AMP plugin, so you should ... christinahoyer error after updating WP and Soledad to newest versionsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 9, 2020 at 1:50pm   4 Most recent comment from PenciDesign:Hi,It's not plugin developed by us, so we don't know how to fixYou should ask author of this plugin about this.Best Regards,PenciDesign gemini52513 Primary Menu Background Color on HoverClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 9, 2020 at 6:00am   8 Most recent comment from gemini52513:The code works. Thanks a lot for your help! shirleydt message in the post titleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 9, 2020 at 1:50am   6 Most recent comment from PenciDesign:Hi, As I said with you before, you can change value -10 on the code I sent to value as you want to adjust the space of this text with the text above it. Best Regards, PenciDesign