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Public Tickets

kaushikchada mobile menu issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 24, 2020 at 4:38pm   2 Most recent comment from PenciDesign:Hi,I just checked your site and I see you have something caused the javascript error on your site.So, please try:1/ Un-minify javascript from your caching plugins. After that, clear all the cache and ... rafael1338 Dropdown menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 24, 2020 at 1:54pm   2 Most recent comment from PenciDesign:Hi,It seems you're not using latest version 7.5.1 - let's go and update it to 7.5.1 by do follow this guideAfter that, check it again.Best Regards,PenciDesign kaushikchada featured image issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 24, 2020 at 8:26am   2 Most recent comment from PenciDesign:Hi,It seems you've enabled lazyload images from a plugin like Jetpack or SG Optimize or another plugin create lazyload images. Let's check and disable it because the theme already supports t ... 314brian About Article feature photoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 24, 2020 at 7:47am   2 Most recent comment from PenciDesign:Hi,I see it works normal now. It seems you've figured out about this issue.Best Regards,PenciDesign justderma Logo and graphics not loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 24, 2020 at 3:01am   2 Most recent comment from PenciDesign:Hi,First, you should update the theme to latest version 7.5.1 by do following this guide.For logo image, I see your logo image loads fine.For banner right on the header, you can change it to your ban ... KylieAlla customise signup form in side barClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 23, 2020 at 6:08pm   2 Most recent comment from PenciDesign:Hi,Please try add more this code to Customize > Custom CSS to do that: .penci-sidebar-content .mc4wp-form{     padding: 30px 20px;     background: url(YOUR_BACKGROUND_IMAGE_URL_PUT_HERE); ... KateKaczmarczyk ShopClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 23, 2020 at 9:19am   2 Most recent comment from PenciDesign:Hi,Thank you for purchased our theme.Yeah, we just install the Shop for default demo, so if you want to use Shop for another demo, you need to install plugin Woocommerce to create your shop page.And y ... lcantone Mailchimp footer signup formClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 23, 2020 at 6:25am   3 Most recent comment from lcantone:thank you so much! feeninforgreens How To update ThemeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 23, 2020 at 4:21am   9 Most recent comment from PenciDesign:Hi,I've updated the theme to help you.In the next time, please do follow this guide to update the theme:https://pencidesign.ticksy.com/article/15633/Best Regards,PenciDesign chawra Recent Post ThumbnailClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 23, 2020 at 4:18am   5 Most recent comment from chawra:Please ignore.. It worked. Thank You slavkozivkovic Top Menu errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 22, 2020 at 9:26pm   5 Most recent comment from slavkozivkovic:Thank you so much for the update, you are the best! ericdwhite2020 import demo data problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 22, 2020 at 3:59pm   3 Most recent comment from ericdwhite2020:That worked! Thank you jimfarg Soledad instagram feed - please enter an access tokenClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 22, 2020 at 2:48am   2 Most recent comment from PenciDesign:Hi,I can see it works fine from my-end - check this image: http://prntscr.com/vnn1qaBut, you should use "Template" for your instagram widget is "Thumbnails - Without Borders" - It's better more. ... ronfish25 User/Author PhotoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 22, 2020 at 2:46am   2 Most recent comment from PenciDesign:Hi,Please make sure you're using latest version of the theme - version 7.5.1As I can see you're using old version of the theme - version 7.3.2 - let's go and update it by remove the co ... m28006 Recommended pluginsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 21, 2020 at 5:50pm   3 Most recent comment from m28006:Cool, thanks! Hopefully that will stop it from constantly appearing.