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Public Tickets

melspringteng Mediavine AMP Ads Not Loading on Pages Created by Penci Soledad AMPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 24, 2020 at 8:33am   2 Most recent comment from PenciDesign:Hi,Thank you for purchased our theme.As I see on the guide you sent:https://github.com/ampproject/amphtml/blob/master/ads/mediavine.mdHere is the points you need to know from Mediavine ads:1/ The ads ... jf77 FB not scraping cover imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 24, 2020 at 2:48am   2 Most recent comment from PenciDesign:Hi,When I try sharing a post on your site to facebook, I see it displayed good - it get the images you've defined from Yoast SEO - check this image: http://prntscr.com/umt06uBest Regards,PenciDe ... obit8 Transparent header on Home PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2020 at 4:26pm   2 Most recent comment from PenciDesign:Hi,This is an issue with Elementor Pro plugin. It auto override the sticky header from the theme and caused this issue.You can fix it by install & activate plugin  Code Snippets.After that, go to Da ... craypen peng About Me ImageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2020 at 3:56pm   3 Most recent comment from craypen peng:Thanks a lotI saw it Cheersalex veryfp blurred images between Soledad and StorefrontClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2020 at 3:35pm   6 Most recent comment from PenciDesign:Hi,The issue here doesn't based on the image ratio, you need to change the image size number via Customize > Woocommerce > Product Images > Thumbnail width > change it to a value like 600After ... craypen peng Gap between homepage header and contentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2020 at 7:00am   3 Most recent comment from craypen peng:thanks a lot Samkung link disconnection_*Full Documentatio*nClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2020 at 3:55am   2 Most recent comment from PenciDesign:Hi,I can access it normal: http://prntscr.com/um77ihPlease try again with this URL:http://soledad.pencidesign.com/soledad-document/It's not go with https:// Best Regards,PenciDesign tushita123 SidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2020 at 3:40am   7 Most recent comment from PenciDesign:Hi,Ahh, this issue caused by you didn't setup sidebar for hindi language on https://khatabook.com/blog/Please go to Appearance > Widgets > check your settings for widgets on the main sidebar t ... chafolks Post open in a new TABClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2020 at 3:05am   4 Most recent comment from PenciDesign:Hi @PlumainNaomie,We've replied your email a long time ago via email:  naomie@min**mefree.comPlease check it.And please don't put reply to tickets of other customers because they will get ... tushita123 topbarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2020 at 3:05pm   6 Most recent comment from PenciDesign:Hi,Yes, you can. When you go to Appearance > Menus > scroll down to bottom you will see Polylang plugin auto created each Topbar Menu for each language.Now, you just need create each menu and check to ... veryfp - or- text on cartClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2020 at 8:46am   4 Most recent comment from PenciDesign:Hi,Please try add more this code to Customize > Custom CSS to remove it: .wcppec-checkout-buttons__separator{ display: none; } Best Regards,PenciDesign M_Chen Featured Article section on HomepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2020 at 8:34am   2 Most recent comment from PenciDesign:Hi,I think your mentioning config featured categories on the homepage. So, please check the guide for it hereBest Regards,PenciDesign Allen Yeung Preload Key RequestClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2020 at 3:26am   4 Most recent comment from PenciDesign:Hi, It can't work because you've combined all the CSS by use option combined CSS from plugin "SG Optimize"This option will be remove all the key request from each stylesheet.Best Regards,Pen ... tushita123 Menu ProblemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2020 at 3:12am   3 Most recent comment from PenciDesign:Hi,It should be works on all pages. I think you have caching issues, please make sure you've clear all the cache and check it again.Best Regards,PenciDesign tushita123 Language dropdown problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 22, 2020 at 3:08am   2 Most recent comment from PenciDesign:Hi,Please try add more this code to Customize > Custom CSS to showing dropdown on mobile: @media only screen and (max-width: 960px){ .penci-top-bar.topbar-menu{ padding-bottom: 10px; } ul.penci-topbar ...