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Public Tickets

nsaurin Header Slogan TextClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 11, 2020 at 3:17pm   12 Most recent comment from nsaurin:Hi,It would be really nice to be able to remove the H2 from the slogan from the template settings interface. Because after an SEO audit of my site, the agency I worked with told me that it was not a g ... Lucas Wang Version updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 11, 2020 at 5:13am   2 Most recent comment from PenciDesign:Hi,You can check updates changelog here to know what's current latest version.And check this guide to know how to update this theme:https://pencidesign.ticksy.com/article/15633/Best Regards,Penci ... M_Chen Soledad Instagram FeedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 11, 2020 at 3:05am   2 Most recent comment from PenciDesign:Hi,I can see Instagram still working from my-end.So, I think the Instagram API just go down in a bit of time, it makes your Instagram stopped to works. Just try delete the old widget and re-add it and ... pbourelly Bourelly Language switcher in mobile versionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 11, 2020 at 3:02am   2 Most recent comment from PenciDesign:Hi,I see it still displayed there. But the colours from WPML override the colours from mobile navigation, so you don't see it.Please try to add more this code to Customize > Custom CSS to remove ... Bogdan Ivanov Grey box appears and then quickly disappears at the bottom of every page/postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 5:59pm   3 Most recent comment from Bogdan Ivanov:It worked!!! PenciDesign you're the best.Thank you so much for your help. maxacquati Active Campaign + translationsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 5:27pm   8 Most recent comment from maxacquati:great! thank you very much for your help. cheers Annakonaki Elementor Pro IssueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 3:25pm   2 Most recent comment from PenciDesign:Hi,I can use Elementor Pro version with the theme without any issue.Have you tried to deactivate all plugins and check it again? If not yet, let's do that. Please try to deactivate all plugins ( ... Anders Gyllenhaal Cannot download new versionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 3:15pm   2 Most recent comment from PenciDesign:Hi,Please remove the code at the end of functions.php file like on this image: http://prntscr.com/uon4qx  After that, do following this guide to get auto-updates the theme: https://pencidesign.tick ... earnings9482 How to fix AMPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 9:48am   5 Most recent comment from earnings9482:OK, Thank you so much for your support.Best Regards,Tae ofirdoo Date format on frontendClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 9:24am   3 Most recent comment from ofirdoo:Thank you. Completly forgot about that part. You can close this ticket. Kabodhi Sidebar tabletClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 3:55am   3 Most recent comment from Kabodhi:Perfect - thank you censinger Switching TemplateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 2:27am   2 Most recent comment from PenciDesign:Hi, 1/ Yes, all your content will be keep.2/ If you want to do that, you can select to import only "Demo Style" of one in two demos above.But, you can't preview it before do that. If you want to ... molex How to have a full width post for a specific post/article? I do not want it to be on all my post/article. Just a selected fewClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 1:53am   12 Most recent comment from PenciDesign:Hi @rcdiaz,Let's create a new ticket and our support team will check it to help you. Don't put reply to tickets of other people because they will get notice email from your reply.Best Regard ... VargisKhan Comments notification emailsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 1:47am   2 Most recent comment from PenciDesign:Hi,Maybe you need to check on spam box/ ads box or other box.It's not the issues controlled by the theme. You need to check again with your plugin or your mail server you're using.Best Regar ... Kabodhi Featured images not loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 9, 2020 at 10:28pm   5 Most recent comment from Kabodhi:That worked - thank you for the support