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Public Tickets

AlejandraUndurraga InstallationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 13, 2020 at 2:34am   2 Most recent comment from PenciDesign:Hi,Thank you for loving our theme.By default, all the content of those posts/pages will move to Soledad without any issue.But, for all the pages you've used elements from Simplemag theme, you nee ... AlejandraUndurraga Soledad Shortcodes accordionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 12, 2020 at 4:43pm   3 Most recent comment from AlejandraUndurraga:Thanks!! fabaff themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 12, 2020 at 3:17pm   6 Most recent comment from fabaff:Many thanks!Br/Fabio sagyaron Images copyrightsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 12, 2020 at 3:04am   2 Most recent comment from PenciDesign:Hi,Yes, you can. It's free images.Best Regards,PenciDesign Lucianacruzeiro SidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 12, 2020 at 2:44am   2 Most recent comment from PenciDesign:Hi,1/ That's sticky sidebar - it's sticky when you scroll down or scroll up. If you don't want to use sticky sidebar, you can disable it via Customize > General > General Settings > and ... traceygene Mobile menu does not work on phoneClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 12, 2020 at 2:34am   12 Most recent comment from PenciDesign:Hi,I just un-check on "Caching for Mobile" and clear all the cache then check it again on mobile.Best Regards,PenciDesign petyadesign Theme moveClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 12, 2020 at 2:33am   4 Most recent comment from PenciDesign:Hi,Can you make your site live and show me the URL has this issue? Why portfolio doesn't load here?Best Regards,PenciDesign vaninasimon Mailchimp sign-up formClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 11, 2020 at 3:46pm   6 Most recent comment from PenciDesign:Hi,Because WordPress provide an attachment page for attachments - include images.You can go to Dashboard > Media > click on any image to see detail > you can see "View attachment page" - by default, t ... nsaurin Header Slogan TextClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 11, 2020 at 3:17pm   12 Most recent comment from nsaurin:Hi,It would be really nice to be able to remove the H2 from the slogan from the template settings interface. Because after an SEO audit of my site, the agency I worked with told me that it was not a g ... Lucas Wang Version updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 11, 2020 at 5:13am   2 Most recent comment from PenciDesign:Hi,You can check updates changelog here to know what's current latest version.And check this guide to know how to update this theme:https://pencidesign.ticksy.com/article/15633/Best Regards,Penci ... M_Chen Soledad Instagram FeedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 11, 2020 at 3:05am   2 Most recent comment from PenciDesign:Hi,I can see Instagram still working from my-end.So, I think the Instagram API just go down in a bit of time, it makes your Instagram stopped to works. Just try delete the old widget and re-add it and ... pbourelly Bourelly Language switcher in mobile versionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 11, 2020 at 3:02am   2 Most recent comment from PenciDesign:Hi,I see it still displayed there. But the colours from WPML override the colours from mobile navigation, so you don't see it.Please try to add more this code to Customize > Custom CSS to remove ... Bogdan Ivanov Grey box appears and then quickly disappears at the bottom of every page/postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 5:59pm   3 Most recent comment from Bogdan Ivanov:It worked!!! PenciDesign you're the best.Thank you so much for your help. maxacquati Active Campaign + translationsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 5:27pm   8 Most recent comment from maxacquati:great! thank you very much for your help. cheers Annakonaki Elementor Pro IssueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 10, 2020 at 3:25pm   2 Most recent comment from PenciDesign:Hi,I can use Elementor Pro version with the theme without any issue.Have you tried to deactivate all plugins and check it again? If not yet, let's do that. Please try to deactivate all plugins ( ...