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Public Tickets

KeepCoolAddiction Deregister licenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 19, 2024 at 11:45am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... LillaGreen Waiting since 6 weeks for an update for solving major issues with my sideClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 18, 2024 at 10:21am   4 Most recent comment from PenciDesign Supporter:Hi,Sorry for the late reply. Please re-send me the site FTP information. I'll update your site today.Regards,PenciDesign. VTCCo My subscription page is getting wrong styleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2024 at 5:24pm   3 Most recent comment from VTCCo:Thanks, I'll check now aamirali51 Canot change the Archive titleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2024 at 8:38am   2 Most recent comment from PenciDesign Supporter:Hi,The Archive Title text on the Elementor is just a preview test, it will be replaced with the Category title on the live site.Regards,PenciDesign. aamirali51 empty placeholder images in my mediaClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 17, 2024 at 8:19am   2 Most recent comment from PenciDesign Supporter:Hi,The image on your screenshot was generate by the Elementor Page Builder, please check all the element you've created.Regards,PenciDesign. Jonathan updating the themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 16, 2024 at 6:08pm   5 Most recent comment from Jonathan:Thank you, that worked! Erik penci header builderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 15, 2024 at 6:04pm   3 Most recent comment from Erik:Thank you.   Nuno Bexiga Remove White Excessive Space on HeaderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 15, 2024 at 3:40pm   3 Most recent comment from Nuno Bexiga:Thank you!It fixed the issue! ;)  taniawilliams Penci AI SmartContent Creator relative to Australia onlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 15, 2024 at 2:13am   4 Most recent comment from PenciDesign Supporter:Hi,The current version of OpenAI does not support the code for this language. We will check and add support for it as soon as possible once it is available.Regards,PenciDesign. auxer How to move title to below feature image instead of on the image?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 14, 2024 at 8:26am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → General → turn on the "Move Categories, Post Title, Post Meta To Bellow Featured Image" option.Regards,PenciDesign. Mario Theme install refusedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2024 at 10:09am   2 Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow the document details at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationIf you are unable to configure it yourself, p ... Pawel Gontarej Some blocks are not displayedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2024 at 8:10am   5 Most recent comment from Pawel Gontarej:Thnx!Now I have to find another way to make internal linking. Thanx for helpPawel. CalculatedTraveller Soledad Manage Image Sizes & WP Media SettingsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2024 at 1:17am   4 Most recent comment from PenciDesign Supporter:Hi,1. You can manage all the image sizes by going to Appearance → Customize → General → Manage Image Sizes,2. Generally, you shouldn't disable any image sizes because Soledad contains numer ... Paulina Briones Homepage images incorrect resolutionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2024 at 4:18pm   11 Most recent comment from PenciDesign Supporter:Hi,This is a problem with one of your installed plugins. Soledad theme can't modify the image quality.To troubleshoot this, please disable all plugins (except for the ones that come with the Sole ... Samane Vertical ScrollingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2024 at 12:49pm   6 Most recent comment from PenciDesign Supporter:Hi,I checked your site but haven't found any issue with the scroll features. Have you checked your site on another PC or checked another site?Please also go to Appearance → Customize → Genera ...