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Public Tickets

laugher LayoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 17, 2023 at 8:37am   13 Most recent comment from laugher:I tried multiple time to delete all possible cache (critical css, cloudflare and Chrome) and didn't work. But file with code is:pencidesign/customizer-style.min.cssSeems not to be cache file. ... sabine1985 Font type and size changes when adding a link to Penci fancy HeadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 17, 2023 at 2:11am   7 Most recent comment from sabine1985:That seems to work, thank you so much!Best regards,Sabine Abhi Category page not found errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 16, 2023 at 11:46pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Settings → Permalink → click the "Save Changes" button and then check again.If the problem still persists, please send me your WordPress admin account details through ... pbourelly Bourelly SOLEDAD IS NOT WORKING ELEMENTORClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 16, 2023 at 11:42pm   3 Most recent comment from PenciDesign Supporter:Hi,I've replied on another ticket.Please check it.Regards,PenciDesign. pbourelly Bourelly ERROR IN DISPLAYING POSTS AND ICONSClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 16, 2023 at 11:40pm   2 Most recent comment from PenciDesign Supporter:Hi,For this specific situation, please send me your WordPress admin account details through a PRIVATE message. I will then log in and make an effort to assist you in diagnosing and resolving this issu ... boustrasaristidis I can't see the header when i am designing it on Penci DesignClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 16, 2023 at 11:38pm   2 Most recent comment from PenciDesign Supporter:Hi,In this case, please disable the Elementor Theme Builder (Header & Footer) then follow the Soledad theme builder at this link: https://soledad.pencidesign.net/soledad-document/#header-footer-builde ... kondason set H1 \ H2 \ H3 in my blog pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 16, 2023 at 8:18am   6 Most recent comment from PenciDesign Supporter:Hi,1. The H1 tag already included in the theme source code: https://imgur.com/a/Z4XXWQO2. This content does not come with the Soledad theme, you should check it in all the plugins you've installe ... laveneishyan Language translator widget position & Posts layoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 16, 2023 at 8:14am   10 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the search result page is already showing correctly, here is the link: https://reegig.com/?s=explorePlease clear your browser's cache and then recheck.Regards, ... Pavan hero article on category pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 15, 2023 at 11:02am   18 Most recent comment from PenciDesign Supporter:Hi,I checked one of the links listed in the screenshot you sent but didn't find any validation-related issues. You should click the 'Start New Validation' button and then wait for Googl ... saimoz resetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 15, 2023 at 7:49am   2 Most recent comment from PenciDesign Supporter:Hi, I have revoked this license. Please register it on the new domain. In the future, please go to the dashboard → Soledad → Theme License and click the 'Revoke License' button if you wi ... dhaniksahni Need to upgrade my site from free to licensed versionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 15, 2023 at 5:58am   4 Most recent comment from PenciDesign Supporter:Hi,The Soledad theme update process doesn't impact the site data, but it's advisable to create a backup of your site before proceeding with the update.Regards,PenciDesign. Ana ERROR GALLERY SLIDERClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 14, 2023 at 7:08am   5 Most recent comment from Ana:¡Gracias! ramangupta60 Google Mobile Page Speed failingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 14, 2023 at 5:01am   2 Most recent comment from PenciDesign Supporter:Hi,Please follow our pagespeed optimization guide by following this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign. SHAHABODDIN source itemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 13, 2023 at 4:47pm   10 Most recent comment from SHAHABODDIN:thanks a lot Flavio Non-functionalClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated October 13, 2023 at 3:59pm   7 Most recent comment from PenciDesign Supporter:Hi,I've checked your site again, and all the images show immediately without any delay.Please check again on the new browser or incognito mode.Regards,PenciDesign.