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Public Tickets

Belen Otero Disconnect InstagramClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2023 at 8:34am   5 Most recent comment from Belen Otero:Thank you very much!!  soumitroroy Issue with Infinity Scrolling LoadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2023 at 2:38am   7 Most recent comment from soumitroroy:Thank you for your support My Anh About WoocommerceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2023 at 1:33am   4 Most recent comment from PenciDesign Supporter:Hi,About this issue, please read the document at this link: https://www.siteground.com/kb/fix-sorry-not-allowed-upload-file-type-error-wordpress/Regards,PenciDesign. lifeisfullofgoodies Whats the CSS file or JS File for mobile Hamburger MenuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2023 at 1:28am   2 Most recent comment from PenciDesign Supporter:Hi,The file name "js/main.js" and "js/main.min.js".Regards,PenciDesign. DavidBannister How to shorten post title in mobile viewClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2023 at 1:27am   5 Most recent comment from PenciDesign Supporter:Hi,Please send me the screenshot and take note. I'll check and send you a quick solution.Regards,PenciDesign. Marina747 Wp RocketClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 14, 2023 at 1:26am   6 Most recent comment from PenciDesign Supporter:Hi,I don't know how Google collects your site data, but I don't think the problem comes from the WP-Rocket.You can discuss this issue by going to the Google Forum at this link: https://devel ... Cherilyn 123 Import Demo DataClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2023 at 2:27pm   2 Most recent comment from PenciDesign Supporter:Hi,1. When you've seen this message, this means all the demo content has already been imported successfully, the current progress will resize all the image files to fit the layout size.2. Please ... ozansalcii Penci Frontend Submission With Penci ReviewClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2023 at 1:35pm   3 Most recent comment from ozansalcii:Thank you for your quick response. Looking forward to future updates :) MilkyCZ Cloudflare issueClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated July 13, 2023 at 8:45am   4 Most recent comment from PenciDesign Supporter:Hi,Please try to install the Cloudflare plugin for WordPress and follow the document at this link: https://wordpress.org/plugins/cloudflare/Regards,PenciDesign. James Auten cannot change icenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2023 at 1:10am   7 Most recent comment from James Auten:It looks great.  THANKS SO MUCH!What was the problem, if you don't mind my asking? lifeisfullofgoodies CLS ShiftClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 13, 2023 at 12:52am   12 Most recent comment from PenciDesign Supporter:Hi,Yes. If you want to improve the LCP, FCP, .. for all the locations, you need to use the CDN service.Regards,PenciDesign. lifeisfullofgoodies Webp Pictures vs Elementor/SoledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2023 at 4:35pm   2 Most recent comment from PenciDesign Supporter:Hi,If you want to use the Webp image format for your site, you should install one of the following plugins:- Imagify: https://wordpress.org/plugins/imagify/- WebP Express: https://wordpress.org/plugin ... -RID- Generation of imagesClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated July 12, 2023 at 4:27pm   2 Most recent comment from PenciDesign Supporter:Hi,In this case, you need to wait for Google to re-index your site again. You can read the document at this link to understand how to config it: https://www.onely.com/blog/how-to-fix-crawled-currentl ... Florian VERNERET Youtube video not display anymoreClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2023 at 3:39pm   4 Most recent comment from Florian VERNERET:I dont really understand... it's working now !Maybe it was a problem with youtube...ThanksYou could close the ticket discussingfilm Font changesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated July 12, 2023 at 2:33am   8 Most recent comment from PenciDesign Supporter:Hi,This is an issue with the WP-Rocket plugin, please disable the WP-Rocket Optimize CSS delivery feature and check again.In general, I recommend you should use our pagespeed optimization plugin by fo ...