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Public Tickets

ageingrebel Soledad theme and Elementor incompatibilityClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 27, 2023 at 1:57am   6 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, the problem is that the newest version of Elementor conflicts with one of the installed plugins, so it doesn't load properly.Please try to deactivate all plugins ( ... longxyer Footer signup formClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 26, 2023 at 3:01pm   2 Most recent comment from PenciDesign Supporter:Hi,The Footer Signup form display for the entire site, the current version of Soledad doesn't support showing this area on the custom page.Regards,PenciDesign. Jacqueline Lawson Homepage defaults to /example.homeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 25, 2023 at 3:09pm   24 Most recent comment from PenciDesign Supporter:Hi,Yes. This is the first time I meet this issue with Elementor and WordPress, so I need time to research and check this case on my testing site.I'll update this ticket when I found the main issu ... moritz Demo imported- Youtube Video widgets missing from DemoClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated February 25, 2023 at 2:18am   2 Most recent comment from PenciDesign Supporter:Hi,If you want to make the Youtube video loading properly, please go to Appearance > Customize > General Options > YouTube API Key: enter the API key then check again.Regards,PenciDesign. Cristina_Point2 Custom HTML on specific category pagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 24, 2023 at 3:35pm   6 Most recent comment from PenciDesign Supporter:Hi,The current version of Soledad doesn't support this feature but we'll add this in the next theme update.Regards,PenciDesign. AsaBradley Color Change of Header Social Icons Doesn't WorkClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 24, 2023 at 11:30am   3 Most recent comment from AsaBradley:I'm an idiot. I thought that was to enable my brand colors. It's 4 am where I am. I should stop working while sleep deprived. Thank you!  anpermo Single PostsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 24, 2023 at 12:00pm   4 Most recent comment from anpermo:I have solved it, the content text is configured in the same entry of the news. Thank you VisionHD Remove activation key from one domain and use on another domainClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated February 24, 2023 at 9:10am   9 Most recent comment from PenciDesign Supporter:Hi,In general, you should install & use the Media Cleaner plugin here: https://wordpress.org/plugins/media-cleaner/ This plugin will scan and remove all unused image files on your site.If you disable ... bikehabits LicenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 24, 2023 at 8:19am   5 Most recent comment from bikehabits:Now it's okay, thank you! Regards George AdsenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 23, 2023 at 2:43pm   4 Most recent comment from PenciDesign Supporter:Hi,If you want to show the AdSense on the entire site, you need to put it on the header or footer by going to Appearance > Customize > Penci AMP > Header or Footer. Each location we've already in ... George Homepage Demo ImportClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 23, 2023 at 9:32am   7 Most recent comment from George:I have solved it by trying to copy the design. Thank you PotatoGraphick Offsetting Anchor ScrollClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 23, 2023 at 6:16am   3 Most recent comment from PotatoGraphick:Well. That's less than helpful. 2k19musicmaster SEO & website healthClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 23, 2023 at 2:05am   6 Most recent comment from PenciDesign Supporter:Hi,Can you send me the problem detail? About the post view count, this is a problem with the cache plugin. Your site display content from the cache, so the post count still doesn't update correct ... nikothewriter Soledad settingsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 22, 2023 at 7:20pm   5 Most recent comment from nikothewriter:Oh, I am so sorry I did not reply in time! Thank you! It works. And thank you!Regards,Niko Swnaturephoto Affiliate Marketing Images/linksClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 22, 2023 at 3:55pm   4 Most recent comment from PenciDesign Supporter:Hi,Please watch the Youtube video I sent in the previous reply.Regards,PenciDesign.