Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay

Public Tickets

Diletta "popular posts" imagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 6, 2022 at 9:40am   10 Most recent comment from Diletta:I fixed it: I just had to upload the image in "featured image" and not inside the article.Thanks Lokesh Saini please remove license keyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 5, 2022 at 5:52am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... ageingrebel WidgetsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 4, 2022 at 2:49pm   2 Most recent comment from PenciDesign Supporter:Hi, Maybe something is wrong with the WP-JSON or another plugin conflicts with the new UI of WordPress 5.8, Please install the Classic Widget plugin for your site: https://wordpress.org/plugins/classi ... ageingrebel Instagram integrationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 4, 2022 at 2:43pm   2 Most recent comment from PenciDesign Supporter:Hi,Please follow these steps:1. Uninstall and add the Instagram widget plugin you've installed,2. Go to Appearance > Widgets: delete all the Instagram widgets then re-add them again.Regards,Penci ... Alice height difference problemClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 4, 2022 at 7:03am   22 Most recent comment from Alice:Hi,I found the problem,Just change the background color of the drop-down. Thank you for your help and guidance for so many questions above. srsitworld Theme installation failedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 4, 2022 at 1:58am   2 Most recent comment from PenciDesign Supporter:Hi,The problem is that you've uploaded the wrong theme file. Please read the document on this link to understand how to setup correctly: https://soledad.pencidesign.net/soledad-document/#import- ... Matthew T Joseph Related PostsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 3, 2022 at 6:25pm   3 Most recent comment from Matthew T Joseph:Thanks jefferyzheng featured image on contact us pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 3, 2022 at 5:05pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Pages > General: turn on the "Hide Featured Image Auto Appears" option.Regards,PenciDesign. jefferyzheng Tiktok feed widgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 3, 2022 at 2:21pm   2 Most recent comment from PenciDesign Supporter:Hi,The current version of Soledad doesn't support showing the video feed of the user account. We'll consider improving this features in the future theme update. Regards,PenciDesign.  yanan5 media thumbnailsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 3, 2022 at 7:51am   9 Most recent comment from yanan5:solvedthanks Andres Navarro problems with CLSClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 3, 2022 at 1:27am   4 Most recent comment from PenciDesign Supporter:Hi,The CLS issue comes from the primary logo of your site. Please edit your header with the Penci Header Builder, then enter the correct image size to:- Maximum Width for Logo Image- Maxium Height fo ... Andres Navarro logo in the menu mobile deviceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 2, 2022 at 4:59pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance > Customize > Logo & Header > Vertical Mobile Navigation: upload the image at the "Logo for Vertical Mobile Nav".Regards,PenciDesign. roddam Homepage Format - Grid and/or PhotographyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 2, 2022 at 1:14am   3 Most recent comment from roddam:Thank you so much. Problem solved!Cheers laugher Search barClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated December 1, 2022 at 5:01pm   7 Most recent comment from PenciDesign Supporter:Hi,Please read the document detail here: https://www.wpbeginner.com/beginners-guide/how-to-add-your-wordpress-site-to-google-webmaster-tools/Regards,PenciDesign. espressoreklam Penci RecipeClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated December 1, 2022 at 12:05pm   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you customize it.Regards,PenciDesign.