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Public Tickets

Paxos Magazine Pop UpClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 16, 2022 at 12:13am   6 Most recent comment from PenciDesign Supporter:Hi,You can drag/drop any element you want to show on the Elementor. It will display inside the popup content.Regards,PenciDesign. aynis Galleries not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 16, 2022 at 12:08am   9 Most recent comment from PenciDesign Supporter:Hi,I don't know the exact issue with your site because I've not checked it before. You should check the system log for more information.Regards,PenciDesign. Marioace Sections doesn't Display after updateClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated November 15, 2022 at 1:25am   4 Most recent comment from PenciDesign Supporter:Hi,Have you also updated the WPBakery Page Builder plugin?Regards,PenciDesign. Ammasi2019 Theme UpdateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 15, 2022 at 1:21am   2 Most recent comment from PenciDesign Supporter:Hi,This error is mainly due to the file permissions settings on your server. Please try to update this again via the Envato Market plugin.Here is a document:How to Update A Premium WordPress Theme to ... evanchen0412 Footer is different from the edit.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 14, 2022 at 3:58pm   6 Most recent comment from PenciDesign Supporter:Hi,I've fixed this issue by going to dashboard > Elementor > Settings > Advanced > CSS Print Method:  External File.Please check.Regards,PenciDesign. getfootball favicon not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 14, 2022 at 2:03pm   4 Most recent comment from getfootball:Actually, this can be closed now. We have done a search and replace on http:// -> https:// which has resolved the issue.Thankyou for the prompt tintveld Invoice for licenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 14, 2022 at 1:35pm   3 Most recent comment from tintveld:Found it. Many thanksTon in 't Veld getfootball RSS Feed not working for categoryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 14, 2022 at 11:26am   15 Most recent comment from getfootball:Thankyou, This works well now KeviinP IP LicenceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 13, 2022 at 4:56pm   5 Most recent comment from KeviinP:Okay thank you so much ! birgittab Featured imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 13, 2022 at 4:47pm   12 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of Soledad doesn't support showing custom content on the featured image.We'll consider adding this in the future theme update.Regards,PenciDesign. Sérgio Sant\'Ana Junior Youtube listClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 13, 2022 at 4:12pm   14 Most recent comment from PenciDesign Supporter:Hi,I'll merge this ticket content to your other ticket here: https://pencidesign.ticksy.com/ticket/3165607Regards,PenciDesign. sunilp16 Page Menu Header Gap with Wordpress MenuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 13, 2022 at 2:32pm   7 Most recent comment from sunilp16:Thank you very much, PenciDesign, that appears to have done the trick! The gap has gone. Marina747 new postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 13, 2022 at 10:06am   8 Most recent comment from PenciDesign Supporter:Hi,Please send me a full screenshot of this issue.Regards,PenciDesign. gkurowsk headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 12, 2022 at 5:48pm   5 Most recent comment from gkurowsk:Thank you very much! It works! I think there is a problem (maybe it's only my fault) because, during editing header in editor - i can't see any changes in editor, but in preview on my phone ... Sérgio Sant\'Ana Junior Footer Menu - AuthorsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated November 12, 2022 at 2:54pm   3 Most recent comment from Sérgio Sant\'Ana Junior:It worked out. Thanks a lot for the help