Public Tickets
Paxos Magazine
Pop UpClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 16, 2022 at 12:13am
6
Most recent comment from PenciDesign Supporter:Hi,You can drag/drop any element you want to show on the Elementor. It will display inside the popup content.Regards,PenciDesign.
aynis
Galleries not workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 16, 2022 at 12:08am
9
Most recent comment from PenciDesign Supporter:Hi,I don't know the exact issue with your site because I've not checked it before. You should check the system log for more information.Regards,PenciDesign.
Marioace
Sections doesn't Display after updateClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated November 15, 2022 at 1:25am
4
Most recent comment from PenciDesign Supporter:Hi,Have you also updated the WPBakery Page Builder plugin?Regards,PenciDesign.
Ammasi2019
Theme UpdateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 15, 2022 at 1:21am
2
Most recent comment from PenciDesign Supporter:Hi,This error is mainly due to the file permissions settings on your server. Please try to update this again via the Envato Market plugin.Here is a document:How to Update A Premium WordPress Theme to ...
evanchen0412
Footer is different from the edit.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2022 at 3:58pm
6
Most recent comment from PenciDesign Supporter:Hi,I've fixed this issue by going to dashboard > Elementor > Settings > Advanced > CSS Print Method: External File.Please check.Regards,PenciDesign.
getfootball
favicon not workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2022 at 2:03pm
4
Most recent comment from getfootball:Actually, this can be closed now. We have done a search and replace on http:// -> https:// which has resolved the issue.Thankyou for the prompt
tintveld
Invoice for licenseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2022 at 1:35pm
3
Most recent comment from tintveld:Found it. Many thanksTon in 't Veld
getfootball
RSS Feed not working for categoryClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 14, 2022 at 11:26am
15
Most recent comment from getfootball:Thankyou, This works well now
KeviinP
IP LicenceClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 13, 2022 at 4:56pm
5
Most recent comment from KeviinP:Okay thank you so much !
birgittab
Featured imageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 13, 2022 at 4:47pm
12
Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of Soledad doesn't support showing custom content on the featured image.We'll consider adding this in the future theme update.Regards,PenciDesign.
Sérgio Sant\'Ana Junior
Youtube listClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 13, 2022 at 4:12pm
14
Most recent comment from PenciDesign Supporter:Hi,I'll merge this ticket content to your other ticket here: https://pencidesign.ticksy.com/ticket/3165607Regards,PenciDesign.
sunilp16
Page Menu Header Gap with Wordpress MenuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 13, 2022 at 2:32pm
7
Most recent comment from sunilp16:Thank you very much, PenciDesign, that appears to have done the trick! The gap has gone.
Marina747
new postClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 13, 2022 at 10:06am
8
Most recent comment from PenciDesign Supporter:Hi,Please send me a full screenshot of this issue.Regards,PenciDesign.
gkurowsk
headerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 12, 2022 at 5:48pm
5
Most recent comment from gkurowsk:Thank you very much! It works! I think there is a problem (maybe it's only my fault) because, during editing header in editor - i can't see any changes in editor, but in preview on my phone ...
Sérgio Sant\'Ana Junior
Footer Menu - AuthorsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 12, 2022 at 2:54pm
3
Most recent comment from Sérgio Sant\'Ana Junior:It worked out. Thanks a lot for the help