Public Tickets
madmobarak
LicenseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 23, 2022 at 4:33pm
2
Most recent comment from PenciDesign Supporter:Hi,I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer th ...
shawn davis
Soledad Theme that I purchased is not compatible with the new version of elementorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 23, 2022 at 3:04pm
6
Most recent comment from PenciDesign Supporter:Hi @CR,Please go to this link: https://themeforest.net/user/pencidesign, log in with your Envato account then fill out your information in the "Email PenciDesign" area.Regards,PenciDesign.
igallardoeptv
AMPClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 23, 2022 at 8:19am
6
Most recent comment from PenciDesign Supporter:Hi,
1. If your site has an issue with the speed optimization, please send me your WordPress admin account in a PRIVATE reply, I'll log in & help you config it correctly,
2. Please understand: AMP ...
George Hadjichristofi
Website is very slowClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated June 23, 2022 at 2:33am
12
Most recent comment from PenciDesign Supporter:Hi,I've turned off the Lazyload image option at Appearance → Customize → General Options.Regards,PenciDesign.
Noyer77creux
Mobile version not optimizedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 22, 2022 at 9:16am
7
Most recent comment from Noyer77creux:Hi,Thank you, I'll go through that then.Kind regardsBrice
PAV2018
header builderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 22, 2022 at 8:41am
5
Most recent comment from PAV2018:Yes, now it's ok.thanks
guyrotty
static home page - installed demoClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 21, 2022 at 3:39pm
19
Most recent comment from guyrotty:Please close my question. The problem should be somewhere in my Wordpress environment.I have two localhosts wordpress environments. Say some experimental and another one pre-production. Citylight dem ...
vanessa_ball
Force headers to be CAPS on POSTSClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 20, 2022 at 3:50pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
.post-entry h1,.post-entry h2,.post-entry h3,.post-entry h4,.post-entry h5,.post-entry h6 { text-t ...
wistellgroup
but cannot, please revoke the licenseClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 20, 2022 at 8:28am
2
Most recent comment from PenciDesign Supporter:Hi,I've revoked your license code, please register it on the new domain.Regards,PenciDesign.
racazoi
Header Builder Does not WorkClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 20, 2022 at 5:29am
8
Most recent comment from racazoi:Hi,Thank you for your time.
kables69
Header Builder not workingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 19, 2022 at 8:14pm
7
Most recent comment from kables69:Yes everything seems to be working now. Thank you for the quick response!
angemman
GDPR PolicyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 19, 2022 at 6:41pm
2
Most recent comment from PenciDesign Supporter:Hi,The current version of Soledad doesn't support opt-out in the cookie policy at GDPR. Please use this feature with the extra plugins (Complianz, Cookies Yes, ...).Regards,PenciDesign.
angemman
FontClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 19, 2022 at 2:03pm
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → General → GDPR Policy: turn on the "Remove all default google fonts - load default fonts from located hosting" option.Regards,PenciDesign.
nopedn
Issues with menus in headersClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 19, 2022 at 4:48am
16
Most recent comment from nopedn:Awesome. thanks!this can be closed now, have a good day!
camosher Mosher
food blogClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated June 19, 2022 at 12:17am
3
Most recent comment from camosher Mosher:Thank you.The support has always been helpful.