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Public Tickets

Seb-001 Widgets not DisplayingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 9, 2022 at 2:30am   2 Most recent comment from PenciDesign Supporter:Hi, In this case, maybe something is wrong with the WP-JSON or another plugin conflicts with the new UI of WordPress 5.8, Please install the plugin Classic Widget: https://wordpress.org/plugins/classi ... camosher Mosher Recipe IndexClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 9, 2022 at 2:26am   4 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .container-single .item-related h3 a {    font-style: italic;}Regards,PenciDesign. justintshims License issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 8, 2022 at 6:17pm   15 Most recent comment from PenciDesign Supporter:Hi,Your site always shows an error on the dashboard with all WordPress themes. You can switch back to the default theme & check the browser console log for more information.Regards,PenciDesign. bethhamidrach popupClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 8, 2022 at 5:33pm   11 Most recent comment from bethhamidrach:thank you humphrey_wampula VIEW COUNT IS LOWER AFTER THE LAST TWO UPDATESClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 8, 2022 at 4:24pm   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please go to Appearance → Customize → Single Posts → General: turn on the "Enable ajax Post View Count", then clear all the site cache & check again.Regards,PenciDesign. amirfanaeian Mobile-Friendly errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 8, 2022 at 3:54pm   4 Most recent comment from PenciDesign Supporter:Hi @alirezasaraei,Please create a new private ticket with your site admin account, I need to check site settings.Regards,PenciDesign. Kaydee Karam Problem with IndexingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 8, 2022 at 1:44pm   6 Most recent comment from Kaydee Karam:Thank you please mark this case closed. mailyhoang24 Fixed post boxes on layoutClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 7, 2022 at 6:33pm   2 Most recent comment from PenciDesign Supporter:Hi,Please follow these steps:1. Go to Appearance → Customize → General → General Settings: select the featured image size at "Featured Images Type",2. Install the Regenerate Thumbnail plugin her ... mediapasta license key issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 7, 2022 at 8:12am   2 Most recent comment from PenciDesign Supporter:Hi,About this problem, please follow the steps:1. Log in to the dashboard of https://hillspamumbai.com/wordpress, Soledad → Theme License: click the Revoke License button,2. Use your purchase code ... megm 2nd button on penci sliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 7, 2022 at 2:21am   25 Most recent comment from PenciDesign Supporter:Hi,I've updated your site again.In the future, please download the attachment and then extract & overwrite it to: wp-content/themes/soledad/inc/featured_slider/style-31.phpRegards,PenciDesign. concordiavirtual header/logo stickyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 7, 2022 at 1:54am   4 Most recent comment from PenciDesign Supporter:Hi,Your site header was built with the Penci Header Builder, so please go to dashboard → Header Builder: click "Edit with the Penci Header Builder" on the current head layout, and removed all elemen ... igenexmarketing Categories no showingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 7, 2022 at 1:38am   2 Most recent comment from PenciDesign Supporter:Hi, Please enter the category slug separator with commas (,). Example: cat-1,cat-2,cat-3 Regards,PenciDesign. angemman Caching pluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 6, 2022 at 7:51pm   3 Most recent comment from angemman:Thank you! You may now close this ticket. taptapcostumes Search ResultsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 6, 2022 at 5:05pm   5 Most recent comment from taptapcostumes:Great customer support, it is solved.  vasiledale1978 Disable "Google Adsense Code to Display Below Header" only on HomepageClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 6, 2022 at 1:20pm   6 Most recent comment from PenciDesign Supporter:Hi,Please select "After HTML Element", then enter the ".site-header-wrapper" to the CSS selector.Regards,PenciDesign.