Public Tickets
Mohamed Alsaegh
site speedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2022 at 3:10pm
5
Most recent comment from PenciDesign Supporter:Hi,If you don't want to share the admin credential, please follow our pagespeed document on this link: https://soledad.pencidesign.net/soledad-document/#speed-optimization then check again.Regard ...
Zoe Peate
Buttons do not display proper stylingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2022 at 3:54am
3
Most recent comment from Zoe Peate:That seems to have resolved it, thank you!
vintageclassfashion
NFT theme doesn't show posts/pages when you click on title hyperlink from the HomepageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2022 at 2:20am
5
Most recent comment from vintageclassfashion:I figured it was something as simple as that. Thank you very much!
Martin Smounig
SliderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2022 at 1:18am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code:
.penci-builder-element.penci-shortcodes { display: block; width: 100%;}Regards,PenciDesign.
KeviinP
Header fixed iphone & ipadClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 4, 2022 at 12:04am
11
Most recent comment from KeviinP:Hi, thank you.
mlagonissi
widget sidebarsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 3, 2022 at 8:20pm
5
Most recent comment from mlagonissi:From your last reply based on the example I wrote, now, I got it!!!!Is clear now!!Please close the ticket
babyu
Date & TagsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 3, 2022 at 11:29am
10
Most recent comment from PenciDesign Supporter:Hi,The problem because you've not selected the H1 tag as TOC Heading.I've config the Table of Content settings, you can view it at Appearance → Customize → Table of contents → General. ...
kamranhere
Post Categories On HomepageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 3, 2022 at 5:07am
11
Most recent comment from kamranhere:Got it. You can close this post now. Thank you
hamid0313
My Theme Not Activated My second WebsiteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 2, 2022 at 2:38pm
2
Most recent comment from PenciDesign Supporter:Hi,Following the Envato term, for one license you can activate 1 website/domain only. Please buy more theme licenses if you want to use Soledad for more than 1 website.Regards,PenciDesign.
Thomas
Reload from News BoxesClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated August 2, 2022 at 8:26pm
10
Most recent comment from Thomas:DONE find a programmer who did it for me in 5 Minutes :)
Valérie Dubach
The slider of sidebar left (or main sidebar)Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 2, 2022 at 9:08am
6
Most recent comment from PenciDesign Supporter:Hi,
About the number of the slider, please check the following options:
- Filter Featured Slider By- Featured Category- Fill List Featured Tags for Featured SliderMaybe the category/tag you've se ...
mlagonissi
YOUTUBE VIDEO DO NOT PLAY TO SMARTPHONESClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 2, 2022 at 8:09am
6
Most recent comment from PenciDesign Supporter:Hi,Yes. You should click this button after updating the theme/plugins to the latest version.Regards,PenciDesign.
KeviinP
TOC mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 2, 2022 at 7:37am
3
Most recent comment from KeviinP:Hello, Thank you very much, the support is awesome!Regards,Kévin
mlagonissi
SPACES BETWWEN LINESClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 2, 2022 at 7:00am
4
Most recent comment from mlagonissi:forget it! The issue was solved when you clear the critical cashe.!!ThanksYoy may close the ticket.
bikehabits
Access token Soledad Instagram FeedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated August 2, 2022 at 1:46am
10
Most recent comment from PenciDesign Supporter:Hi @alendra11,Please go to dashboard → Soledad → Connect Instagram: you can't delete the current access token, but you can click the link on this screen to connect to another account.Regards, ...