Public Tickets
jijiart
Install this themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 26, 2022 at 8:07am
3
Most recent comment from jijiart:I will do this! Thanks alot!
BryonC
Header missing on post pagesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 26, 2022 at 5:49am
2
Most recent comment from PenciDesign Supporter:Hi,Please temporarily disable the maintenance mode or send me a WordPress admin account in a private reply. I'll check your site issue.Regards,PenciDesign.
luishuarco
Menu buildClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 26, 2022 at 2:17am
2
Most recent comment from PenciDesign Supporter:Hi,Please follow these steps:1. Create sub-menu content by going to dashboard → Penci Block → Add new: add a custom sub-menu content by using Elementor/WPBakery Page Builder.2. Navigate to Appeara ...
Stinna
Webpage errorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 25, 2022 at 9:31pm
5
Most recent comment from FWD2016:Thanks for the reply.Here is more information to forward to the theme developers & management:Ever since I purchased the theme in 2017, the only notice that appeared in the Admin area of WordPress is ...
MattMadsen
Child ThemeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 25, 2022 at 7:13pm
13
Most recent comment from MattMadsen:Im sorry. Thanks
BerserkSmiley
Instagram connectClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 25, 2022 at 6:29pm
5
Most recent comment from PenciDesign Supporter:Hi @Mini,Please create a new private ticket with your WordPress admin account. I need to check it on the site dashboard.Regards,PenciDesign.
nwnuyhs
WhyClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 25, 2022 at 4:01pm
1
Most recent comment from nwnuyhs:plesse delete this ticket ，thank you
auliP
UploadingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 25, 2022 at 12:59pm
3
Most recent comment from auliP:Thank you so much PenciDesign! Best,Auli
tatawbcn
video/lastest video boxClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 24, 2022 at 5:52pm
8
Most recent comment from PenciDesign Supporter:Hi,Here is the info when I tried to debug your Youtube API key:The provided API key has an IP address restriction. The originating IP address of the call (2a02:1778:113::68:151) violates this restrict ...
Mani
Misssing ampthtml tagClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 24, 2022 at 12:41pm
6
Most recent comment from PenciDesign Supporter:Hi,I've checked your site and have not found any plugins installed.Please check your site correctly.Regards,PenciDesign.
Pavlos Kas.
Post not opening for some people, showing Jquery stuffClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 24, 2022 at 8:47am
4
Most recent comment from PenciDesign Supporter:Hi,1. The options on your screenshot doesn't relevant to the problem you've described, so you can keep all these settings,2. I'm also still not facing this error on my devices, this err ...
Ahayes187
Demo Style IssueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 23, 2022 at 10:39pm
5
Most recent comment from Ahayes187:Hi,I've managed to correct the issue(s). Thanks for the assistance. Please close this ticket.Thanks,Antony
Rebbi
problem with font after updateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 23, 2022 at 4:06pm
9
Most recent comment from Rebbi:I'm done and everything worked fine. Many thanks for the help!
curiouscyn
lost all customizationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 23, 2022 at 3:56pm
4
Most recent comment from PenciDesign Supporter:Hi,Following your workflow, if you've modified page/post content based on the demo data you've imported then click the un-installed button, all the data will be deleted and can't be res ...
Maxivillus
Product style 7 not clickableClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated January 23, 2022 at 3:19pm
2
Most recent comment from PenciDesign Supporter:Hi,Unfortunately, you can't make a gray background clickable, because this will conflict with another element on the product item & this is a bad user experience.Regards,PenciDesign.