Public Tickets
labreu2000
Cant edit home pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 3, 2021 at 1:10pm
2
Most recent comment from PenciDesign Supporter:Hi,
We didn't see a problem like that when testing our theme on the testing site. So, it seems you have a plugin that caused this problem or you're using a very outdated version of PHP.So, p ...
Lella
Wp bakery page builderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 3, 2021 at 11:27am
5
Most recent comment from Lella:Many thanks for your quick reply.See you soon.Best regards,Alessia
Paxos Magazine
Resize blog post imageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 3, 2021 at 9:19am
12
Most recent comment from PenciDesign:Hi,No - some functions are conflicts with our optimizer plugin. So, you can keep everything like current configs.Best Regards,PenciDesign
msutyler2
Mobile Menu - HamburgerClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 3, 2021 at 5:33am
5
Most recent comment from PenciDesign:Hi @carla,If you can't create a new ticket, you can send us an email via our contact formBest Regards,PenciDesign
groundvisiontechnologies
Mobile Screen Menu frozenClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated November 3, 2021 at 2:13am
5
Most recent comment from PenciDesign:Hi @msutyler2,Here is a ticket for PenNews theme - not Soledad.Also, please make sure you updated the theme to the latest version 8.0.2 and try it again.To update the theme - please check this guideAf ...
frankmatthewpowell
Images Not LoadingClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 3, 2021 at 1:41am
7
Most recent comment from PenciDesign:Hi,I can see it works fine - check this image: http://prntscr.com/1y84fbqAnd it's lazyloading images, if you don't want to use it, you can disable it via Customize > Speed Optimization > Ge ...
Dani
How to use product brands?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 2, 2021 at 11:36am
2
Most recent comment from PenciDesign Supporter:Hi,Before you want to use the Elementor Product Brand, you need to create a new product attribute for Branding by following these steps:1. Going to Product → Attributes, add new Attributes with Type ...
freshde
Suddenly the layout got corruptedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 1, 2021 at 8:57pm
2
Most recent comment from freshde:Hey Team,I've solved the issue. So please leave this ticket completed.I don't want to waste your time anyway.Thanks as always.
tim-nieuwpoort
Widget sectionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 1, 2021 at 1:48pm
4
Most recent comment from PenciDesign:Hi,Yeah, of course, our theme is compatible with the new block widgets from WordPress.That's why I said with you check with the plugins you're using - it seems you're using a plugin tha ...
buenaoferta
Tag CloudClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated November 1, 2021 at 8:53am
2
Most recent comment from PenciDesign:Hi,You can do that by installing & activating plugin "Classic Widgets"After that, you can go to Appearance > Widgets > drag & drop widget "Tag Clound" to "Main Sidebar" and setup it.Best Regards,Penci ...
Dani
Determine which social medias in Latest Post ElementorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 31, 2021 at 12:35pm
2
Most recent comment from PenciDesign:Hi,You can control it via Customize > General > Post Like & Social SharingBest Regards,PenciDesign
Kohey S
At the bottom of the article, about the "previous post" and "next post" settingsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 30, 2021 at 5:29pm
3
Most recent comment from Kohey S:thanks!
Kohey S
How can I change the font size of "Banner Text for 1st Banner:"?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 30, 2021 at 12:04pm
3
Most recent comment from Kohey S:thanks!!
iremsevik
Mobile appearance issuesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 30, 2021 at 9:18am
2
Most recent comment from PenciDesign Supporter:Hi,About your issue, please clear the site cache & mobile browser cache then check again.I've checked your site on my device, the text is white on mobile.Regards,PenciDesign.
colorsnack
Weird message - deprecatedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated October 30, 2021 at 12:34am
6
Most recent comment from PenciDesign:Hi,As I see you're using Customize to config the homepage, so you can use the header signup form to display the banner below the slider. Please do follow steps:1/ Go to Appearance > Widgets > dra ...