Public Tickets
DamianGriffiths
transferring a siteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 4, 2021 at 10:29pm
2
Most recent comment from PenciDesign:Hi,Yes, you can. You can do the move first, after everything is moved to your main site, you can "revoke" license on the testing site via Dashboard > Soledad > Theme License > click on "Revoke Licens ...
naama30
AMP versionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 4, 2021 at 10:26pm
2
Most recent comment from PenciDesign:Hi,It's the same as I said on this ticket:https://pencidesign.ticksy.com/ticket/2740801The image will be used for both version AMP and non-AMPBest Regards,PenciDesign
naama30
Image sizeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 4, 2021 at 10:25pm
2
Most recent comment from PenciDesign:Hi,You can use images with 1170 x 780pixel to get the best results. The theme will auto crop the images to display it on the layouts of your websiteBest Regards,PenciDesign
Ozan B.
Removing a sectionClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 4, 2021 at 8:09pm
3
Most recent comment from Ozan B.:Thank you very much.
timas111
Video at articleClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated April 4, 2021 at 2:23pm
3
Most recent comment from Penci Design:Hi,Please choose post format is video as screenshot https://prnt.sc/113zuxxBest Regards,PenciDesign
zaminnamazov
ElementorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 4, 2021 at 2:13pm
2
Most recent comment from PenciDesign:Hi,Please send me your site admin URL and admin account (username and password ) - in a PRIVATE REPLY. I will take a look at this to help you.Best Regards,PenciDesign
zaminnamazov
Theme ImportClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 4, 2021 at 2:11pm
2
Most recent comment from PenciDesign:Hi,It seems your importing process has something wrong. To fix it, you can create a or select a new menu for your main navigation by go to Appearance > Create or select a menu for main navigation > ad ...
thatonetime
Website changes (I made in customizer) don't show onlineClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 4, 2021 at 12:22pm
7
Most recent comment from thatonetime:Yeah cool cool! It's all working now. Thank you so much for your help.
polorush
Mobile HeaderClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 4, 2021 at 10:48am
2
Most recent comment from PenciDesign:Hi,Unfortunately, currently, this theme doesn't support adding custom text there.Best Regards,PenciDesign
Andres Navarro
Auto Ads in AMPClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 3, 2021 at 4:10pm
6
Most recent comment from PenciDesign:Hi,First, please go to Customizer AMP > Header > un-check on "Load AMP Auto Ads Javascript"After that, check again the guide here:https://support.google.com/adsense/answer/9261309?hl=enGoogle Adsense ...
loracs
mega menuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 3, 2021 at 3:50pm
4
Most recent comment from loracs:Sorry,I already find it out! Thanks.Kind regards,Carol
loracs
logoClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 3, 2021 at 3:12pm
2
Most recent comment from PenciDesign:Hi,Unfortunately, currently, this theme just supports logo image only, the theme doesn't support text logo at this moment. I think you can create a logo image with the text as you want and upload ...
domi3325
turning off the logo on the phoneClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 3, 2021 at 3:10pm
2
Most recent comment from PenciDesign:Hi,Can you show me your site URL so I can see your config to help you better?Best Regards,PenciDesign
niemelamika
Problems with using templateClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 3, 2021 at 9:25am
2
Most recent comment from PenciDesign:Hi,Thank you for purchasing our theme.You can use Elementor to config your 'blog or news' page - check this video tutorial for more.Best Regards,PenciDesign
niemelamika
xfgnxgfnClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated April 3, 2021 at 9:13am
1
Most recent comment from niemelamika:fgnfgnfgn