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Public Tickets

showthinker Website can not show up on my cellphone.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 13, 2021 at 3:23pm   2 Most recent comment from PenciDesign:Hi,It's not an issue caused by the theme itself.It's a bot protected firewall from your hosting or a plugin you're using. Let's contact your hosting provider and ask them about thi ... Ricsca In-article Google ADSClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 13, 2021 at 7:28am   2 Most recent comment from Penci Design:Hi,If you want add ads on content postPlease go to Dashboard > PenNews >Ads management  then insert ads.then insert ads shortcode into content postBest Regards,PenciDesign marsm Featured image not shared via TwitterClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 12, 2021 at 1:17pm   3 Most recent comment from marsm:The culprit was the All In One SEO plugin. It's been deleted and replaced with Yoast. Everything seems to be working fine now. Dzorro12 ABDEL AMP plugin problem with SOLDEADClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 12, 2021 at 1:15pm   3 Most recent comment from Dzorro12 ABDEL:Thank you so much for your help tim-nieuwpoort Hide like countClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 12, 2021 at 12:51pm   12 Most recent comment from PenciDesign:Hi,If so, you should ask the author of the plugin about how to display this button outside the loop.Because you can see it doesn't work when you put it outside the loop content.Best Regards,Penci ... Raymond Lee Media fileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 12, 2021 at 1:52am   2 Most recent comment from PenciDesign:Hi,No - a media file from your media library shouldn't affect to Slider Revolution.It seems you have another problem caused this issue. I recommend you check again the settings from Slider Revolu ... a747 Featured Images Not ShowingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 12, 2021 at 1:47am   10 Most recent comment from PenciDesign:Hi @cristelget-web,If you get any problem, let create a new ticket and we will help you with this.Please don't put reply to a ticket of another people because they will notice email from your rep ... rlix Sidebar category count numbersClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 12, 2021 at 12:15am   3 Most recent comment from rlix:Thank you! chilesandsmoke Image Loading Issues: Featured SliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 11, 2021 at 4:05pm   4 Most recent comment from PenciDesign:Hi,Yes, let disable and test it again.Best Regards,PenciDesign zach_machocho Changing Theme The Main ColorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 11, 2021 at 3:33pm   2 Most recent comment from PenciDesign:Hi,Thank you for loving our theme.First, you need to change the general accent color on the Customize via Appearance > Customize > go to each option > Colors > and change the accent color there.Second ... chilesandsmoke Logo on mobile, Hamburger Menu not ShowingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 11, 2021 at 12:35am   2 Most recent comment from PenciDesign:Hi,As I checked, this issue caused by your logo on mobile navigation is not found.Please go to Customize > Logo and Header > on "Vertical Mobile Navigation" > and upload a logo for your vertical navig ... grandadmiral Spacing in Big GridClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 10, 2021 at 5:29pm   4 Most recent comment from Penci Design:Hi, Please  send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a look on this help you. Best ... Ricsca Update manual pluginClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 10, 2021 at 5:25pm   5 Most recent comment from Penci Design:Hi,I recommend you use latest version of  theme and all plugin on your site. About update the premium plugins, please check this guide to know How to Update A Premium WordPress Theme to Latest Ver ... fazul42 Youtube Video displayClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 10, 2021 at 4:06pm   6 Most recent comment from PenciDesign:Hi,As I checked, your site loads the FontAwesome ( the font we're using to create icons ) from another resource ( maybe it's from a plugin you're using ). So, please try to deactivate ... DoruxPhoto Page Header ImageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 10, 2021 at 2:49am   4 Most recent comment from PenciDesign:Hi,Yeah, unfortunately, the page header just applies for Pages only at this moment.We will consider to add more this feature for Category Pages in the future updates.Best Regards,PenciDesign