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Public Tickets

amindn how to fix slowly themes speedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 20, 2021 at 9:01am   17 Most recent comment from PenciDesign Supporter:Hi,About the slow speed issue, please try to check your server/hosting config, Google PageSpeed Insight and GTMetrix still can't load your site. I've done the best about website optimisation ... yuji1206 Menu IconClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 20, 2021 at 2:48am   2 Most recent comment from PenciDesign Supporter:Hi,The problem because the CSS minified file of LiteSpeed cache doesn't include the Soledad icon font file.Please disable the CSS Minify on LiteSpeed cache then test again.Regards,PenciDesign. osher770 ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 19, 2021 at 11:37pm   4 Most recent comment from PenciDesign Supporter:Hi,Please update the Elementor Pro to the latest version, you are currently using the outdated version, so the Elementor can't load properly. I've tried to disable and all functions now work ... awadi13 vertical menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 19, 2021 at 8:52pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Vertical Navigation & Hamburger Menu → General: uncheck Enable Menu Hamburger.Regards,PenciDesign. johncarnegie Wrong font size on Post DashboardClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 19, 2021 at 1:58pm   3 Most recent comment from PenciDesign Supporter:Hi,1. Please download and update the Penci Editor Style plugin,2. Go to Appearance → Customize → Custom CSS then add the following custom CSS code: #penci-login-popup:before,#penci-login-popup:aft ... Elodie Youtube Videos on Single PostsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 19, 2021 at 1:17pm   4 Most recent comment from Elodie:Hi,Thank you, I checked on several browsers and it works now.Elodie FatHummus Missing article publish timeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 19, 2021 at 9:02am   5 Most recent comment from FatHummus:Understood, thanks! Hannahspillane92 The whole demo hasn'tuploadedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 18, 2021 at 9:49pm   3 Most recent comment from Hannahspillane92:thank you I did actually work that out in the end. Why won't it let me import the whole content of travel blog 3 I have tried so many times now, all I get is half a page.Thanks Hannah viaggiocoldiablo videoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 17, 2021 at 7:16pm   2 Most recent comment from PenciDesign Supporter:Hi,You shouldn't directly upload the video to WordPress, please use 3rd-party services like Vimeo, Youtube,... then insert the embed code to your siteFor more information & document, please follo ... orenagassy child theme activationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 17, 2021 at 7:09pm   2 Most recent comment from PenciDesign Supporter:Hi,Please following the instruction:Before you activate the child theme, you should back up the current Customizer Settings by installing the Customizer Export/Import plugin, then go to Appearance → ... mdoliszny Poor mobile google pagespeed insightsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 16, 2021 at 4:45pm   7 Most recent comment from mdoliszny:Oh, wow! That impressive! :)Thank you very much! viaggiocoldiablo inserire video da facebookClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 16, 2021 at 1:55pm   2 Most recent comment from PenciDesign Supporter:Hi,I've checked your page, the video you've inserted is loading properly without any issue.By default, WordPress doesn't support insert Facebook Video, please try to use Vimeo/Youtube/D ... viaggiocoldiablo BlogClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 16, 2021 at 1:19pm   2 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, there is no option to add a custom icon for social media/email on this version. But you can send me an image/icon you want to change, I'll help you customize it.Regards,PenciDes ... dertimoschmidt Add spacing before and after headingClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated August 16, 2021 at 1:16pm   6 Most recent comment from PenciDesign Supporter:Hi,We'll consider adding more options about font spacing in the future update.Regards,PenciDesign. mara-z Gutenberg Font sizeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated August 16, 2021 at 11:00am   7 Most recent comment from mara-z:Hello,it works great now. Thank you for your help :-)Margit