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Public Tickets

Thomas Missing Penci Framework 6.6.7 in latest UpdateClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 20, 2024 at 9:43am   19 Most recent comment from Thomas:Thanks :) Gabriel Brens Problems with the firewallClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 20, 2024 at 4:09am   2 Most recent comment from PenciDesign Supporter:Hi,CURL is not a dependency of WordPress. However, some plugins may require CURL to fetch content from external sources.Regards,PenciDesign. Patrice Greanville Set visual writing/editing as the defaultClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2024 at 8:19pm   5 Most recent comment from Patrice Greanville:Thank you!Now it seems to be working OK. You are a genius. Best regards,PG WA Search Bar Is not Working properlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2024 at 5:53pm   4 Most recent comment from PenciDesign Supporter:Hi,Have you cleared all the browser cache? I've checked, and the search form has already disappeared.Regards,PenciDesign. Yang Import Demo Data not successfulClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2024 at 4:25pm   4 Most recent comment from PenciDesign Supporter:Hi,The image regeneration process requires higher CPU resources, so your site may have been terminated and is showing a 503 error.Regards,PenciDesign. Tanya Penci Recipe plugin not working correctlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 19, 2024 at 1:47am   6 Most recent comment from PenciDesign Supporter:Hi,By default, the Soledad theme is not built for the Divi Builder, so please consider using Elementor instead.Regards,PenciDesign. Zoe Peate Blog post titles missing from homepage sliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 5:39pm   4 Most recent comment from PenciDesign Supporter:HI,Could you take a little time to rate us on ThemForest?Have a good day.Regards,PenciDesign. seok80 How to set the height of Google Maps?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 3:54pm   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .fluid-width-video-wrapper iframe {  max-height: 320px;}Replace 320px with the height value.Regards,Pen ... kflai63 Penci ShortcodesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 12:57pm   2 Most recent comment from PenciDesign Supporter:Hi,Please navigate to Appearance → Plugins, install the Penci Shortcode & Performance plugin, and then use Classic Editor mode to find and insert the shortcode, as shown in the screenshot below:Rega ... Slapasen High LCP and bad page speedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 7:53am   14 Most recent comment from Slapasen:Thanks you so much! All clear from my side :) Great support! Gabriel Brens recomendationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 2:02am   2 Most recent comment from PenciDesign Supporter:Hi,Regarding this notice, please follow the detailed instructions in the document at this link: https://www.invicti.com/blog/web-security/disable-directory-listing-web-servers/Regards,PenciDesign. Gabriel Brens Site Health recommendationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 2:00am   2 Most recent comment from PenciDesign Supporter:Hi,You can remove this child theme file if it is not activated.Regards,PenciDesign. Gabriel Brens 443 is custom portClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 1:58am   2 Most recent comment from PenciDesign Supporter:Hi,The CURL functions are executed by PHP on your server. The Soledad theme and other plugins only use it to retrieve data from other sites. This problem is not related to the Soledad theme because we ... Gabriel Brens traslateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 1:55am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Front-end Submission → Text Translations: translate all the text in this section.Regards,PenciDesign. Gabriel Brens recommended improvements to the themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 18, 2024 at 1:39am   2 Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow this guide: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign.