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Public Tickets

anoop Khanduri Issue with Feature Image Preview Not Showing on Social Media in Soledad ThemeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 11, 2025 at 2:19pm   2 Most recent comment from PenciDesign Supporter:Hi, I've checked your site, and most of the URLs are displaying the thumbnails correctly on Facebook. Here is the screenshot: https://imgur.com/a/ZLdnG7n Please check again. Regards,PenciDesign. Mr Hung Instructions on how to set up column division for product category pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 10, 2025 at 6:44am   2 Most recent comment from PenciDesign Supporter:Hi, In this version of Soledad, you can only change the number of columns for desktop and mobile by navigating to Appearance → Customize → WooCommerce → Shop Settings. Products per row on Deskt ... sunil bharti New Section creationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2025 at 4:09pm   5 Most recent comment from PenciDesign Supporter:Hi, Please follow the detailed instructions in the document at this link: https://soledad.pencidesign.net/soledad-document/#social_sharing  Regards,PenciDesign. excon83 revoke the licence for an old siteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2025 at 9:59am   2 Most recent comment from PenciDesign Supporter:Hi, I've revoked this license, please register it on the new domain. In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ... carltuttle Mobile front page vs PCClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 8, 2025 at 5:19am   5 Most recent comment from carltuttle:Thank you so much!You can close this ticket now - that did it! mixtapeliv missing widgetsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 7, 2025 at 5:49pm   12 Most recent comment from mixtapeliv:Thank you so much for all your help! Have a lovely weekend! Sara Gallant server settingsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 7, 2025 at 4:09pm   4 Most recent comment from PenciDesign Supporter:Hi, You can either wait or simply ignore it by navigating to another link or closing this tab. Regards,PenciDesign. hyggecave Add container to the headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 7, 2025 at 10:22am   8 Most recent comment from PenciDesign Supporter:Hi, I've added custom CSS to ensure it displays correctly inside the header. You can find it under Appearance → Customize → Custom CSS. Regards,PenciDesign. Nikki O\'Connor Updates, Ad Placement and Search functionalityClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 7, 2025 at 1:29am   9 Most recent comment from PenciDesign Supporter:Hi, The Soledad theme is compatible with all ad managers, so you can install and use Advanced Ads without any issues. Regards,PenciDesign. marzolek Post format data GalleryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2025 at 4:42pm   6 Most recent comment from PenciDesign Supporter:Hi, I've checked your site. If you want to display posts with multiple post format support, I recommend using the Post – Featured Image element instead of the Post – Overlay Featured Content ... Mary Footer Widgets Not Working After MigrationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2025 at 9:18am   2 Most recent comment from PenciDesign Supporter:Hi, Maybe something is wrong with the WP-JSON or another plugin conflicts with the new UI of WordPress, Please install the Classic Widget plugin for your site: https://wordpress.org/plugins/classic-wi ... ashutoshpatnayak how to remove Ad banners from category, posts, tags page etc.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2025 at 7:08am   4 Most recent comment from PenciDesign Supporter:Hi, To remove the banner in the sidebar, go to Appearance → Widgets, expand the Main Sidebar area, and remove it from there. Regards,PenciDesign.  davidw406 Login/RegisterClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2025 at 3:57pm   7 Most recent comment from davidw406:Found it.  Thank you so much evelyn Pfeiffer headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2025 at 1:46pm   3 Most recent comment from evelyn Pfeiffer :ohhh, thank you so much. It was so simple hyggecave add plugin to the pageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2025 at 1:37pm   4 Most recent comment from PenciDesign Supporter:Hi, 1/ Please understand that if you want to add an Elementor element to the category page, you need to build the category page using Elementor Archive Templates. You can read the documentation at thi ...