Public Tickets
Ricsca
order commentsClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated December 30, 2020 at 1:52am
2
Most recent comment from Penci Design:Hi,About change order comments, unfortunately, currently, pennews theme doesn't support change order commentsAbout disable wordpress comments,thank you for your all feedback. I will check it .Be ...
gn02237510
I forgot my Envato token, please help me retrieve itClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 29, 2020 at 3:55pm
2
Most recent comment from PenciDesign:Hi,If you forgot it, you can login to your Envato account and go to https://build.envato.com/my-apps and you can see your Token there.Best Regards,PenciDesign
wisgads
How can I translate?Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 29, 2020 at 8:25am
3
Most recent comment from wisgads:Sorry, I open a private ticket again.This ticket can closed.
robynood1973 yZHLSI
setup number whatapps for soladedClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 29, 2020 at 1:01am
2
Most recent comment from PenciDesign:Hi,You can setup your Whatsapp link via Customize > Social Media > WhatsappAnd the Whatsapp social media will be appears on your social media list.Best Regards,PenciDesign
Kabodhi
Parallax mobileClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 28, 2020 at 12:27pm
3
Most recent comment from Kabodhi:I have solved this. Thanks for having CSS which is so easy to adjust :-)
ElBuenHumo
Installing the ThemeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 28, 2020 at 4:43am
2
Most recent comment from PenciDesign:Hi,You can check this guide to know how to import a demo for your site:http://soledad.pencidesign.com/soledad-document/#import-demoBest Regards,PenciDesign
douangdara
Facebook Instant ArticlesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 28, 2020 at 4:42am
2
Most recent comment from PenciDesign:Hi,Please check more about this here:https://developers.facebook.com/docs/instant-articles/publishing/setup-rss-feed/Inside our theme, we don't do anything affect to RSS Feed, we're inherit ...
Bastel_Buddies
Token does not workClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 28, 2020 at 4:13am
4
Most recent comment from PenciDesign:Hi @Soullesspix,If you can't create a new ticket, please send us an email via our contact form ( on the right side ) and we will take it a look to help you. Please don't put reply to ticket ...
rlix
search bar font/colorClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 28, 2020 at 3:22am
5
Most recent comment from rlix:Thanks that worked great.
lucaviscardi
Wp head functionalityClosed
PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme
Updated December 28, 2020 at 2:06am
4
Most recent comment from Penci Design:Hi,It seems that OneSignal recommend you deactivate ctive cache plugin on your site.Please try check on your site and deactivate all cache plugin on your site.Best Regards,PenciDesign
naama30
storiesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2020 at 11:56pm
2
Most recent comment from PenciDesign:Hi,Please check thisThis plugin developed by https://amp.dev/So, it seems it needed to use with their AMP plugin: https://wordpress.org/plugins/amp/Maybe you need to find more about this with some s ...
miki31-7
Activate WPBakeryClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2020 at 11:49pm
2
Most recent comment from PenciDesign:Hi,We've said about this issue in the documentation for Soledad theme here - please take it a look.Best Regards,PenciDesign
sam_opp
Update themeClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2020 at 11:49pm
4
Most recent comment from PenciDesign:Hi @InnaTK,Please create a new ticket with detail what's your issue and our support team will check it to help you. Don't put reply to tickets of another people because they will get notice ...
almondsurf
faviconClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2020 at 8:56pm
3
Most recent comment from almondsurf:Worked perfectly! Thank you for the quick reply.I did not expect your team to reply on Christmas day. The PenciDesign theme support is the best I've ever worked with. Thank you, guys!
Andres Navarro
Siticky Sidebar in HomepageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated December 26, 2020 at 2:42am
3
Most recent comment from PenciDesign:Hi,You're using Elementor to config the homepage and we've mentioned this issue on this video tutorial.Please check this video tutorial ( from 4' 00s ).You need to edit your homepage b ...