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Public Tickets

PinakiRanjanDutta Plugins related questionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 25, 2020 at 3:34am   2 Most recent comment from PenciDesign:Hi,1/ No - you just need clear the cache from caching plugins you're using.2/ Yes, you can. This theme doesn't required any plugin, it's add-on features. So, you can deactivate all plug ... flvictorkapustin Removing Inlined CSS in headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 24, 2020 at 4:17pm   3 Most recent comment from flvictorkapustin:Hi,Thank you a lot for the suggestion - it works!Victor tecnicoposiciona 34afb7b7-b4a6-4b70-8448-a42ae4f61d51Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 24, 2020 at 3:06pm   3 Most recent comment from PenciDesign:Hi,Thank you for purchased our theme and loving it.It seems you have a plugin caused this issue - please try to deactivate all plugins ( except plugins come from the theme ) and try it again. If it w ... srw985 Text margins on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 24, 2020 at 3:03pm   8 Most recent comment from PenciDesign:Hi,Yeah, that mean our theme can works fine with Elementor. But, in some case, if you're using header or footer builder from Elementor, it will override the header & footer template from the them ... jennyelisabeth Featured image & image captionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 24, 2020 at 11:06am   13 Most recent comment from jennyelisabeth:Thank you! I appreciate it! cicikw quote not showing properlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 24, 2020 at 8:34am   6 Most recent comment from PenciDesign:Hi,Yes, let's put the code as I sent in a next line.Best Regards,PenciDesign melspringteng Mediavine AMP Ads Not Loading on Pages Created by Penci Soledad AMPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 24, 2020 at 8:33am   2 Most recent comment from PenciDesign:Hi,Thank you for purchased our theme.As I see on the guide you sent:https://github.com/ampproject/amphtml/blob/master/ads/mediavine.mdHere is the points you need to know from Mediavine ads:1/ The ads ... jf77 FB not scraping cover imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 24, 2020 at 2:48am   2 Most recent comment from PenciDesign:Hi,When I try sharing a post on your site to facebook, I see it displayed good - it get the images you've defined from Yoast SEO - check this image: http://prntscr.com/umt06uBest Regards,PenciDe ... obit8 Transparent header on Home PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2020 at 4:26pm   2 Most recent comment from PenciDesign:Hi,This is an issue with Elementor Pro plugin. It auto override the sticky header from the theme and caused this issue.You can fix it by install & activate plugin  Code Snippets.After that, go to Da ... craypen peng About Me ImageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2020 at 3:56pm   3 Most recent comment from craypen peng:Thanks a lotI saw it Cheersalex veryfp blurred images between Soledad and StorefrontClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2020 at 3:35pm   6 Most recent comment from PenciDesign:Hi,The issue here doesn't based on the image ratio, you need to change the image size number via Customize > Woocommerce > Product Images > Thumbnail width > change it to a value like 600After ... craypen peng Gap between homepage header and contentClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2020 at 7:00am   3 Most recent comment from craypen peng:thanks a lot molinapirata I can't translate the themeClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated September 23, 2020 at 4:17am   9 Most recent comment from Penci Design:Hi,yeah, If have trouble using theme. Please contact with us. We check it help you.Best Regards,PenciDesign mtnetadmin GradationClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated September 23, 2020 at 4:13am   6 Most recent comment from Penci Design:Hi, Please  send me your website managment information ( admin url site, username and password ) in order for me to have access to know the exact issue. We will take it a lock on this help you. Best ... Samkung link disconnection_*Full Documentatio*nClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated September 23, 2020 at 3:55am   2 Most recent comment from PenciDesign:Hi,I can access it normal: http://prntscr.com/um77ihPlease try again with this URL:http://soledad.pencidesign.com/soledad-document/It's not go with https:// Best Regards,PenciDesign