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Public Tickets

swest1016 Error Message during latest updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2020 at 2:49am   16 Most recent comment from PenciDesign:Hi @abroadpurpose,1/ Please check on this guide: https://pencidesign.ticksy.com/article/15633/2/ No - It doesn't related. If your featured images doesn't appears, please make sure you don&# ... Radically_Adorkable Error Message when Updated ThemeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2020 at 4:25pm   2 Most recent comment from PenciDesign:Hi, We've using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.We're waiting for some w ... matthias-juergens exceptionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2020 at 1:45pm   2 Most recent comment from PenciDesign:Hi,It seems you have a plugin caused this issue.Please deactivate all plugins and check it again. After it work, let's enable each plugin to check what's plugin caused this issue. Best Rega ... Foodreich Custom FontClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2020 at 1:30pm   4 Most recent comment from PenciDesign:Hi,1/ As I checked, your custom fonts can't be load because CROS Policy - check this image:http://prntscr.com/rieqjj With this issue, please add more this code at the end of .htaccess file:   � ... TAGC16 PenCi Soledad AMP - WordPress Complete AMPClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2020 at 1:20pm   2 Most recent comment from PenciDesign:Hi,This issue caused by your plugin - WP Rocket - doesn't related with the theme itself.Please un-minify HTML, Javascript and CSS from WP Rocket because AMP doesn't allow for this.If you wa ... jczechowska86 Portfolio size of image and All category and FB like page boxClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2020 at 1:18pm   7 Most recent comment from PenciDesign:Hi,1/ Unfortunately, currently this theme doesn't support for this feature as you want..Best Regards,PenciDesign rhyscreed Dropdown Top Menu Not Working on MobileClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 18, 2020 at 3:36am   2 Most recent comment from Penci Design:Hi, Unfortunately, curently, this theme doesn't support the featureDropdown Top Menu  only work on desktop version Best Regards, PenciDesign homesickvn Update errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2020 at 3:28am   2 Most recent comment from PenciDesign:Hi, We've using auto-update platform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.We're waiting for some w ... radiokptv openweather keyClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 18, 2020 at 2:58am   2 Most recent comment from Penci Design:Hi,I'm not clear about the question.Please send me screenshot for the issue.Please check this guide to know how to get an api keyBest Regards,PenciDesign lizakos Error mise a jourClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 17, 2020 at 9:17am   2 Most recent comment from PenciDesign:Hi, We've using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.We're waiting for some w ... thantai40 featured images not showing, Huge gap between postsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 17, 2020 at 3:15am   2 Most recent comment from PenciDesign:Hi,1/ It seems you have a plugin caused this issue.Please deactivate all plugins ( except plugins recommend by the theme ) and check it again. After it work, let's enable each plugin to check wh ... pbourelly Bourelly dropdown menu in topbar menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 17, 2020 at 2:51am   4 Most recent comment from PenciDesign:Hi,1/ Unfortunately, currently this theme doesn't support for this feature. We will consider to add more this feature in the future updates.2/ You can try add more this code to Customize > Custom ... videotape62 Add child categories to category templateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 16, 2020 at 3:29pm   4 Most recent comment from PenciDesign:Hi,I don't clearly about what you said.I've said in my previous reply that currently this theme doesn't support for display child categories on the category templateBest Regards,PenciDe ... krs_ Theme activationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 16, 2020 at 2:54pm   2 Most recent comment from PenciDesign:Hi,Yeah, you can activate the theme on localhost normal.Activate theme on localhost doesn't affect anything to your site after.Best Regards,PenciDesign slionc Post views not countingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 16, 2020 at 9:46am   6 Most recent comment from PenciDesign:Hi @JoannaBilska,Please create a new ticket and we will check it help you. Don't reply to tickets of other people because they will get notice email about your reply.Best Regards,PenciDesign