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Public Tickets

sam_opp Sticky side bar adsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 4:02am   2 Most recent comment from PenciDesign:Hi,You can drag & drop widget "Custom HTML" to your sidebar and paste your ads code there to get your ads display on the sidebar.Best Regards,PenciDesign mkozlowski72 Update failedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 1:56am   2 Most recent comment from PenciDesign:Hi, We've using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.We're waiting for some w ... joyfullygrowing theme update failClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2020 at 1:56am   2 Most recent comment from PenciDesign:Hi, We've using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues and they didn't fixed it yet.We're waiting for some w ... mjobran amp linksClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 6, 2020 at 12:22am   5 Most recent comment from Penci Design:Hi, Please send me:  - Your admin url  - Your admin account ( username and password )  - Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account.  In a private ... serena482742 How can i hide "the latest" on Homepage?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 3:49pm   2 Most recent comment from PenciDesign:Hi,You can do that by go to Customize > Homepage Options > on the "Heading Latest Posts for Homepage" > let it blank.Best Regards,PenciDesign tim-nieuwpoort Video on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 3:48pm   8 Most recent comment from PenciDesign:Hi,The youtube API key doesn't related with this issue.The youtube API key just uses for element "Soledad Videos Playlist" from Elementor or WPBakery Page Builder and widget "Soledad Videos Playl ... ineke_vg perfume business not availableClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 3:39pm   2 Most recent comment from PenciDesign:Hi,Please make sure you're using latest version of plugin "Soledad Demo Importer" to get it.To do that, please go to Plugins > All Plugins > deactivate & delete plugin "Soledad Demo Importer".Aft ... KaribOpak Featured Video Background not showingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 8:12am   12 Most recent comment from PenciDesign:Hi @leannerenee89,Please create a new ticket and we will take it a look on this help you.Don't put reply to tickets of another people because they will notice email about your reply.Best Regards, ... Schopp_CFA Featured Slider - Style 7Closed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 5, 2020 at 3:17am   2 Most recent comment from Penci Design:Hi,Unfortunately, currently, this theme doesn't support the feature.Best Regards,PenciDesign love9522 amp date not show correctlyClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 2:21am   8 Most recent comment from PenciDesign:Hi,Ahh, ok I understand it nowCurrently AMP version doesn't support for display modified date.We will consider to add more this feature in the next update version of AMPBest Regards,PenciDesign CatchingGlancesBoutique Theme UpdateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2020 at 2:14am   2 Most recent comment from PenciDesign:Hi, We're using auto-update flatform from WP-Updates: http://wp-updates.com/ and it seems the updates flatform from them has issues,We're waiting for them to fix this issue.At this moment, p ... aszakallas Featured slider overlayClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated March 4, 2020 at 11:11pm   8 Most recent comment from aszakallas:Thank you! You're the best. leavenly Blog Page AppearanceClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 4, 2020 at 4:05pm   5 Most recent comment from leavenly:Hi! I did do step 1, but I didn't click save changes. *facepalm*Got it working now and it looks amazing! Thanks so much! fotospire Border on videoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 4, 2020 at 3:23pm   4 Most recent comment from PenciDesign:Hi,Please try add more this code to Customize > Custom CSS to fix it: .standard-post-image.video-post .fluid-width-video-wrapper{ padding-top: 56.3% !important; }Best Regards,PenciDesign petitepamplemousse AlertsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 4, 2020 at 3:20pm   4 Most recent comment from PenciDesign:Hi,It's issues from Revolution Slider - you can download latest version of Revolution Slider from my attachment and do the same way before to update this plugin also.( like update WPBakery plugin ...