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Public Tickets

GalPalblog help setting parts of new themeClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 24, 2020 at 4:02pm   4 Most recent comment from PenciDesign:Hi @ana_travelguaplous:Is your support expired? If your support is expired, you can't be create a new ticket.Let's renew the support to create the ticket.Note: After renew the support, maybe ... MahmoudAC Translate the theme with wpmlClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 24, 2020 at 9:09am   7 Most recent comment from MahmoudAC:I will translate the pages manually !thank you for your help Best Regards, Mahmoud. Viswanath Reddy WooCommerce TemplatesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 24, 2020 at 2:54am   2 Most recent comment from PenciDesign:Hi,We don't modify any templaet from Woocommerce - so, that's wrong message - you can ignore itBest Regards,PenciDesign ohafit AMP ProblemsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 24, 2020 at 2:38am   2 Most recent comment from PenciDesign:Hi,It seems you're using a plugin for SEO and this plugin has been added more an canonical tag to your AMP - let's check and disable itBy default the plugin just support for one canonical t ... szpakowski Instagram feed not loading imagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 24, 2020 at 1:24am   3 Most recent comment from PenciDesign:Hi, Recently, Instagram just updated and change the API, we're working on this to find a solution. But it can take a few time for us to fixed itSo, please wait us for this. Currently, you can use ... thefoghorn Switching to WP RocketClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 23, 2020 at 5:27pm   3 Most recent comment from thefoghorn:1. Ok. Right now I am not using any AMP plugin and Autoptimize in particular is slowing down my site so I guess I can try WP-Rocket and see if it makes my speed any better.2. ThanksBest Regards allenwei812 link in mobile view not goodClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 23, 2020 at 2:51am   4 Most recent comment from PenciDesign:Hi,If we do that, all your text on mobile will look bad because it apply for other text alsoBest Regards,PenciDesign Carissadunphy Ad on top of aiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 23, 2020 at 2:50am   2 Most recent comment from PenciDesign:Hi,Unfortunately, this theme doesn't support for display ads there.Best Regards,PenciDesign Oliver slider pics blurryClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 23, 2020 at 1:43am   11 Most recent comment from Oliver :Hi, yes didn't watch the video correctly. Done it and it is working. Also noticed that one guy to add adsense enables minify. Disabled and working very well. Sorry about the confusion & bothering ... immaggienation1 tem Purchase Code: 8ab05ff6-b3a1-4f61-bc80-45e5c34d4e43Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 22, 2020 at 4:24pm   5 Most recent comment from immaggienation1:Oh, that's good to know! :) I was wondering about that, too, actually. Many thanks! Michal Holzberg theme updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 22, 2020 at 3:57pm   4 Most recent comment from PenciDesign:Hi,If you're using child theme - it's the same - just need delete parent theme - don't delete child theme.After upload latest version of parent theme - let activate child theme again.Be ... Digitalunicorn1 CustomizingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 22, 2020 at 3:49pm   2 Most recent comment from PenciDesign:Hi,Answered in another ticket.No need to create multiple other tickets if you asked us in a ticket.Best Regards,PenciDesign mamacaramel Penci Latest Posts Widget in ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 22, 2020 at 11:52am   5 Most recent comment from mamacaramel:Hi,ok, thank you a lot.Best regardsCarmen  akash4435 Change the load more post GIF iconClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 22, 2020 at 6:48am   8 Most recent comment from PenciDesign:Hi @Prince, Please create a new ticket and we will check it help you. Don't put reply to tickets of other people because they will get notice email from your reply.Best Regards,PenciDesign tryambak Thumbnails GenerationClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated February 22, 2020 at 1:50am   2 Most recent comment from Penci Design:Hi,MANAGE IMAGE SIZES FROM THIS THEMEPlease go to Customizer > General Options > go to "MANAGE IMAGE SIZES FROM THIS THEME" and  check to image size you want disable https://prnt.sc/r5youjBest Rega ...