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Public Tickets

Mario Theme install refusedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2024 at 10:09am   2 Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow the document details at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationIf you are unable to configure it yourself, p ... Pawel Gontarej Some blocks are not displayedClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2024 at 8:10am   5 Most recent comment from Pawel Gontarej:Thnx!Now I have to find another way to make internal linking. Thanx for helpPawel. CalculatedTraveller Soledad Manage Image Sizes & WP Media SettingsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 13, 2024 at 1:17am   4 Most recent comment from PenciDesign Supporter:Hi,1. You can manage all the image sizes by going to Appearance → Customize → General → Manage Image Sizes,2. Generally, you shouldn't disable any image sizes because Soledad contains numer ... Paulina Briones Homepage images incorrect resolutionClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2024 at 4:18pm   11 Most recent comment from PenciDesign Supporter:Hi,This is a problem with one of your installed plugins. Soledad theme can't modify the image quality.To troubleshoot this, please disable all plugins (except for the ones that come with the Sole ... Samane Vertical ScrollingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2024 at 12:49pm   6 Most recent comment from PenciDesign Supporter:Hi,I checked your site but haven't found any issue with the scroll features. Have you checked your site on another PC or checked another site?Please also go to Appearance → Customize → Genera ... Lella Upgrade of SoledadClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2024 at 12:43pm   7 Most recent comment from PenciDesign Supporter:Hi,We'll re-check it on my testing site and then update Soledad as soon as possible.Regards,PenciDesign. Marina747 Elementor featuresClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 12, 2024 at 1:29am   4 Most recent comment from PenciDesign Supporter:Hi,You can enable all these features without any risk.Regards,PenciDesign. ninjacon Content (text) not visible or brokenClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2024 at 5:32pm   2 Most recent comment from PenciDesign Supporter:Hi,In this case, please go to Appearance → Customize → Single Posts → General → Turn off the "Enable Font Size Changer" option.Regards,PenciDesign. Erik Site Login ModalClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2024 at 5:14pm   6 Most recent comment from PenciDesign Supporter:Hi,You can edit this file: wp-content/themes/soledad/inc/login-popup.phpRegards,PenciDesign. mrpkc Infinite scroll errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2024 at 11:42am   4 Most recent comment from PenciDesign Supporter:Hi,Please send me the URL or WordPress admin account,I need to check it on the live site.Regards,PenciDesign. megm Featured SliderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 11, 2024 at 1:42am   6 Most recent comment from PenciDesign Supporter:Hi @Kaja Kowalski,Please create a new private ticket with your site URL and WordPress admin account.I'll log in and help you check it.Regards,PenciDesign. Samane Share link in hamburger menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 10, 2024 at 7:05am   2 Most recent comment from PenciDesign Supporter:Hi, Please check the screenshot below to understand how to remove the Header Builder element: Regards,PenciDesign. jamesnguyen1 Category ControlsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 10, 2024 at 3:32am   6 Most recent comment from PenciDesign Supporter:Hi,Please change the screen options like the screenshot below:Regards,PenciDesign. lquintana75 Menu that appears on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2024 at 6:36pm   4 Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow the document at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign. Dan Turner Favicon not showingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 9, 2024 at 6:31pm   2 Most recent comment from PenciDesign Supporter:Hi,I have checked your site, and the problem is that the favicon image URL was loaded under HTTP, while all browsers need to load the HTTPS protocol. In this case, please install the Really Simple SSL ...