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Public Tickets

Eli Can't set featured imageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 16, 2024 at 12:48am   4 Most recent comment from PenciDesign Supporter:Hi,Upon checking your site, I found that the issue arises from Advanced Custom Field PRO, which has added some JavaScript error code on the back-end. Consequently, the featured image button isn't ... WA Removing dates of articles and social media icons under posts.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 15, 2024 at 4:04pm   11 Most recent comment from PenciDesign Supporter:Hi, If your site has the Yoast SEO plugin installed, please refer to this article for more information about the post date in the search result page: https://yoast.com/help/date-appears-search-resul ... mdigivn Banner Ads Display on my Web?Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 15, 2024 at 6:38am   2 Most recent comment from PenciDesign Supporter:Hi,You can delete all the ads by going to the dashboard → Soledad → Ads Manager.Regards,PenciDesign. Ram Kumar Display navigation icon in submenuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 14, 2024 at 6:02pm   8 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .navigation .menu > li:last-child > .sub-menu ul {  right: 100%;  top: 0;  left: auto;}Regards,PenciD ... andy345694 Revoke licenseClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 14, 2024 at 5:58pm   3 Most recent comment from andy345694:Thank you so much for your support. Eddie Sun Lazyload and cache plugin conflictClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 14, 2024 at 2:30pm   8 Most recent comment from PenciDesign Supporter:Hi,Yes. I've turned off the "Delay all images loading in the first screen to optimize LCP value". This option will enable the lazyload features for your site.Regards,PenciDesign. Marina747 Litespeed pluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 14, 2024 at 2:19am   4 Most recent comment from PenciDesign Supporter:Hi,Please check the document and screenshot detail at this page: https://docs.litespeedtech.com/lscache/lscwp/cache/Regards,PenciDesign. leadwebpraxismedia I need to update my theme to the latest versionClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated April 13, 2024 at 9:26am   2 Most recent comment from PenciDesign Supporter:Hi,Please follow the document at this link to understand how to update PenNews theme.How to manually update the theme to the latest version?Regards,PenciDesign. Chinonso My single posts are not displayingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 13, 2024 at 2:13am   2 Most recent comment from PenciDesign Supporter:Hi, For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem. Regards,PenciDesign. darweshshngalee Edit template rightsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 13, 2024 at 2:11am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Footer → General → Footer Copyright Text: change the copyright text at this option field.Regards,PenciDesign. darweshshngalee logoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 12, 2024 at 6:46pm   3 Most recent comment from darweshshngalee:Thank you, the problem has been solved Tzahi Ganon text to speechClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 12, 2024 at 1:27am   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. Rahul Gupta Use theme on multiple websiteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 10, 2024 at 3:46pm   6 Most recent comment from PenciDesign Supporter:Hi,Your site is running an outdated version of Soledad, so some functions may not be working correctly. Please follow the document below to update Soledad to the latest version:How to Update A Premium ... Michal remove authorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 10, 2024 at 2:05pm   2 Most recent comment from PenciDesign Supporter:Hi,1. Please go to Appearance → Customize → Single Posts → General: turn on the "Hide Author Box" option,2. The content you want to remove is included in the main post content you've added ... firosyd Shortcodes not change to HomepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated April 10, 2024 at 12:06pm   4 Most recent comment from firosyd:Yes, I ever do that procedure cache's cleaning, browser, firewall, etc, including opening on window incognito mode. It's took a long time to clean of cache so that sent you this message in ...