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Public Tickets

Trinitymediamk Instalation Problem - ElementorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 20, 2024 at 10:25am   3 Most recent comment from Trinitymediamk:Thanks i have access to the cPanel and I install 'php-mbstring' extensionnow everything works perfectly johannesblumenberg Remove Lines before Comments and around share buttonsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2024 at 3:25pm   5 Most recent comment from johannesblumenberg:Thanks, that killed only 2 of 3, but I managed to do the third on my own! brianm185 Popular Posts dataClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2024 at 3:17pm   2 Most recent comment from PenciDesign Supporter:Hi,The issue arises from the difference between live data on the back-end and cached data used by the front-end through WordPress and your installed cache plugin. If you wish to synchronize the data b ... Jason Mobile Header LogoClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2024 at 10:13am   6 Most recent comment from Jason:Thank you, this did the trick. I appreciate all of your help! lukabat Displaying post categories as solid buttonsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2024 at 6:46am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → General → Style for Post Categories Listing: change the category listing style at this option.Regards,PenciDesign. David Schardt Downloaded emo site doesn't appearClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2024 at 12:48am   2 Most recent comment from PenciDesign Supporter:Hi,I've reviewed your site, and both the homepage and other pages already resemble the 24H News demo. Could you please provide a screenshot highlighting the specific issue you're encounterin ... roy_gg Theme not working as per documentationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 19, 2024 at 12:46am   2 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you configure your site.Regards,PenciDesign. caslanr aslan Mega MenuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2024 at 4:29pm   12 Most recent comment from PenciDesign Supporter:Hi,You should ignore it because it doesn't affect to your site.Regards,PenciDesign. caslanr aslan Database connection issueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2024 at 4:03pm   9 Most recent comment from caslanr aslan:ok, I will disable plugins one by one and figure out which one is causing issue. Thanks elbestor Speed BoostClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2024 at 3:38pm   2 Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow the document at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign. fruitservice Font sizes headlineClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2024 at 11:45am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → Font Sizes: change the font size in this panel.Regards,PenciDesign. mikkijack Pullout quoteClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 18, 2024 at 4:08am   5 Most recent comment from mikkijack:Ok, thank you.  I use Elementor and it doesn't show up on there.  I tried what you said and saw it.  You can close this ticket please.  Thanks again! ArtWeThereYet Jose Vilchez Hyperlink to YouTube video says "www.youtube.com refused to connect"Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 17, 2024 at 1:19pm   12 Most recent comment from PenciDesign Supporter:Hi,It's possible that the plugin you installed doesn't include the functions supporting YouTube timing. Please reach out to the plugin author to obtain an effective solution.Regards,PenciDes ... kindandtasty Instagram WidgetClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 17, 2024 at 10:25am   14 Most recent comment from kindandtasty:Hello,OK, sounds good.Thank you in advance,Jasmina Arturo AR About Header Builder & AIOS pluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 16, 2024 at 8:46pm   7 Most recent comment from Arturo AR:Hi,Thank you for all your help. After several attempts, finally I can save and publish changes via Appearance->Customize.I really don't know what options I moved, but after I disable some option ...