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Public Tickets

Gabriel Brens The REST API has encountered an errorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 14, 2024 at 1:35am   2 Most recent comment from PenciDesign Supporter:Hi,This issue is related to the server configuration. Please read the detailed documentation at this link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after- ... Pascuale Anaclerio install updatesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 13, 2024 at 5:31pm   5 Most recent comment from Pascuale Anaclerio:that's it ..!! Thanks. Pascuale Anaclerio Hotspot pluginClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 13, 2024 at 4:56pm   3 Most recent comment from Pascuale Anaclerio:thanks.. Done.. !. sourav Animation on logo in headerClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 12, 2024 at 8:08am   2 Most recent comment from PenciDesign Supporter:Hi,Please send me your site URL and demos URL. I'll check and then send you a quick guide.Regards,PenciDesign. Jacky De Klerk Mobile Site Loading SlowClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 11, 2024 at 3:01pm   4 Most recent comment from PenciDesign Supporter:Hi,I've configured the page speed optimization & cache plugin for your site.Please clear all the browser caches and check again.Regards,PenciDesign. Jacky De Klerk AMP IssueClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 11, 2024 at 2:54pm   4 Most recent comment from PenciDesign Supporter:Hi,I've fixed this issue by re-update the Penci AMP plugin.Please clear all the browser caches and check again.Regards,PenciDesign. pbourelly Bourelly CSS OPTIMIZATIONClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 11, 2024 at 12:14pm   2 Most recent comment from PenciDesign Supporter:Hi,Please follow the page speed optimization guide at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign. Decsites Update ErrorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 11, 2024 at 7:45am   3 Most recent comment from Decsites:Understand.Done. Fixed.Thanks for prompt reply.Dec jaybirdius Links Won't Change ColorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 11, 2024 at 1:43am   4 Most recent comment from PenciDesign Supporter:Hi,For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help you check this problem.Regards,PenciDesign. marcinkwiatkowski001 border color for boxed homepageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 10, 2024 at 3:45pm   8 Most recent comment from PenciDesign Supporter:Hi,Please send me your site URL and disable the coming soon mode.Regards,PenciDesign. osegunfunmi Error Loading Dashboard for Editor and Author RoleClosed   PenNews - News/ Magazine/ Business/ Portfolio/Reviews Landing AMP WP Theme   Updated June 10, 2024 at 2:40pm   6 Most recent comment from PenciDesign Supporter:Hi,What is the issue related to the admin account? Please send me the screenshot.Regards,PenciDesign. sourav changing the style of headings on sidebarClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 9, 2024 at 7:04am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Sidebar → General →  Sidebar Widget Heading Style: change the style at this option field.Regards,PenciDesign. Patrice Greanville SOLEDAD theme author box locationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 8, 2024 at 1:35am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → General → Re-order "Author Box" - "Post Navigation" - "Related Posts" - "Comments" section: change the order at this option field.Regard ... nikkatsougris Correct wayClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 7, 2024 at 1:03pm   6 Most recent comment from PenciDesign Supporter:Hi, Please follow these steps: 1. Upload the `soledad.zip` file via Appearance → Themes. DO NOT activate it.2. Upload the `soledad-child.zip` file via Appearance → Themes and ACTIVATE this theme.3 ... slionc Penci Big Grid on mobileClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated June 7, 2024 at 1:53am   2 Most recent comment from PenciDesign Supporter:Hi,Please change the mobile column to match the screenshot below:Regards,PenciDesign.