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Public Tickets

robertoinarte Issue with Removing Billing Fields in WooCommerce Checkout PageClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 7, 2024 at 2:52pm   2 Most recent comment from PenciDesign Supporter:Hi,In this case, I recommend that you install the Flexible Checkout Fields plugin from this link: https://wordpress.org/plugins/flexible-checkout-fields/This lightweight plugin allows you to easily tu ... KeepCoolAddiction Produits imagesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 7, 2024 at 10:31am   3 Most recent comment from KeepCoolAddiction:Hi,   Thank a lot for your support, but i rollback the previous version and everythings works fine.   Have a good day   Stéphane Ivan Boscan Is about the Soledad-Time Magazine templateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 8:33pm   5 Most recent comment from Ivan Boscan:Hi, I can see that the problem has been solved. Thank you so much for your valuable help! monicabruni Hamburger Menu not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 6:00pm   7 Most recent comment from monicabruni:Thanks, now it's working.Best Regards jamesnguyen1 Pop-Up controlsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 5:58pm   2 Most recent comment from PenciDesign Supporter:Hi,This pop-up might be associated with one of your installed plugins; it does not come from the Soledad theme.Regards,PenciDesign. vipinkumarseo penci aiClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 1:13pm   14 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Social Media: change the social media profile URL at this panel.Regards,PenciDesign. news784svg PHOTOSClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 1:07pm   2 Most recent comment from PenciDesign Supporter:Hi,I've reviewed your site, and the image is already displayed as full width. Please refer to this screenshot for confirmation: https://imgur.com/a/tSa1vfXRegards,PenciDesign. theorganisedhousewife Copying one site to anotherClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 4:35am   7 Most recent comment from theorganisedhousewife:thank you, you may close this ticket now.  littlepellizza penci heading block styleClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 2:07am   18 Most recent comment from PenciDesign Supporter:Hi,This appears to be a cache issue. Please clear all site caches and your browser cache, and then check again.Regards,PenciDesign. Arturo AR Translate OptionsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 6, 2024 at 12:43am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Quick Text Translations: translate all the theme text at this panel.Regards,PenciDesign. zahranaiman theme UpdatesClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2024 at 2:20pm   2 Most recent comment from PenciDesign Supporter:Hi,Please refer to the document below to understand how to update the Soledad theme to the latest version.How to Update A Premium WordPress Theme to the Latest Version?Regards,PenciDesign. Mandy Remove DNS PrefetchClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2024 at 7:55am   3 Most recent comment from Mandy:Perfect, thank you! Erik Get rid of unwanted element and reorder informationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 5, 2024 at 1:55am   6 Most recent comment from PenciDesign Supporter:Hi,I've checked your site. Please try disabling all Elementor addons that include popup features and then check again. This seems to be a JavaScript conflict arising from one of the Elementor add ... news784svg White space above headlineClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 4, 2024 at 3:52pm   4 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → General: turn on the "Disable Lightbox on Single Posts" option.Regards,PenciDesign. Tanya Faiman Very slow loadingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated March 4, 2024 at 12:56am   4 Most recent comment from PenciDesign Supporter:Hi,1. No, the Penci Shortcode & Performance plugin does not cause any corruption while optimizing your site.2. You can backup your site by following the document at this link: https://www.wpbeginner.c ...