Public Tickets
caslanr aslan
Mega MenuClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2024 at 4:29pm
12
Most recent comment from PenciDesign Supporter:Hi,You should ignore it because it doesn't affect to your site.Regards,PenciDesign.
caslanr aslan
Database connection issueClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2024 at 4:03pm
9
Most recent comment from caslanr aslan:ok, I will disable plugins one by one and figure out which one is causing issue. Thanks
elbestor
Speed BoostClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2024 at 3:38pm
2
Most recent comment from PenciDesign Supporter:Hi,About the page speed optimization, please follow the document at this link: https://soledad.pencidesign.net/soledad-document/#speed-optimizationRegards,PenciDesign.
fruitservice
Font sizes headlineClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2024 at 11:45am
2
Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Single Posts → Font Sizes: change the font size in this panel.Regards,PenciDesign.
mikkijack
Pullout quoteClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 18, 2024 at 4:08am
5
Most recent comment from mikkijack:Ok, thank you. I use Elementor and it doesn't show up on there. I tried what you said and saw it. You can close this ticket please. Thanks again!
ArtWeThereYet Jose Vilchez
Hyperlink to YouTube video says "www.youtube.com refused to connect"Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 17, 2024 at 1:19pm
12
Most recent comment from PenciDesign Supporter:Hi,It's possible that the plugin you installed doesn't include the functions supporting YouTube timing. Please reach out to the plugin author to obtain an effective solution.Regards,PenciDes ...
kindandtasty
Instagram WidgetClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 17, 2024 at 10:25am
14
Most recent comment from kindandtasty:Hello,OK, sounds good.Thank you in advance,Jasmina
Arturo AR
About Header Builder & AIOS pluginClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 16, 2024 at 8:46pm
7
Most recent comment from Arturo AR:Hi,Thank you for all your help. After several attempts, finally I can save and publish changes via Appearance->Customize.I really don't know what options I moved, but after I disable some option ...
yuhao83
hover on imageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 16, 2024 at 3:21pm
4
Most recent comment from PenciDesign Supporter:Hi,Unfortunately, there is no way to disable the title when hovering over the image. This is a standard SEO guide and browser feature.Regards,PenciDesign.
slionc
Sidebar over post on AMP on HomepageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 15, 2024 at 6:14pm
2
Most recent comment from PenciDesign Supporter:Hi,Can you send me the screenshot of this issue?Regards,PenciDesign.
chrislaid
problem saving pageClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 15, 2024 at 5:58pm
4
Most recent comment from PenciDesign Supporter:Hi,My email: [email protected],PenciDesign.
slionc
penci slider disappearsClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 15, 2024 at 3:23pm
7
Most recent comment from slionc:thank you, that works
Erdem Kurtulan
To revoke and switch the license.Closed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 15, 2024 at 2:51pm
2
Most recent comment from PenciDesign Supporter:Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer t ...
johannesblumenberg
Post image sizesClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 15, 2024 at 12:25pm
6
Most recent comment from johannesblumenberg:I have found a workaround now. Thank you for your help!
[email protected]
translationClosed
Soledad - Multi-Concept Blog/Magazine WP Theme
Updated March 15, 2024 at 9:14am
3
Most recent comment from [email protected]:ok, thanks