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Public Tickets

james Privacy policy urlClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 1, 2024 at 2:11am   4 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Appearance → Menus: select the Footer Menu then remove all the custom on this page.Regards,PenciDesign. hamidur240 Website slowClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated February 1, 2024 at 1:46am   11 Most recent comment from PenciDesign Supporter:Hi,I've configured your site.Please clear all the browser caches and check again.Regards,PenciDesign. Sam DesignClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 30, 2024 at 12:28pm   2 Most recent comment from PenciDesign Supporter:Hi,I've replied to this ticket: https://pencidesign.ticksy.com/ticket/3572967/Regards,PenciDesign. EbonyIris Looking for More TutorialsClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 30, 2024 at 3:48am   2 Most recent comment from PenciDesign Supporter:Hi,We're currently recording the new video tutorial and update it soon.Regards,PenciDesign. maomixes82 forward and back navigationClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 30, 2024 at 1:26am   8 Most recent comment from PenciDesign Supporter:Hi,This is a page pagination and you shouldn't hide it.Regards,PenciDesign. justor header menuClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 30, 2024 at 1:20am   2 Most recent comment from PenciDesign Supporter:Hi,The header layout of your site is already displayed as a full width:Please clear all the browser caches and check again.Regards,PenciDesign. David Gould Gould Responsive design not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 30, 2024 at 1:17am   2 Most recent comment from PenciDesign Supporter:Hi,That's strange. All the elements of the Soledad work correctly for all devices.For this case, please send me your WordPress admin account in a PRIVATE reply.I'll log in and try to help yo ... william3100 Issue with Slider text background ColorClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2024 at 6:55am   12 Most recent comment from PenciDesign Supporter:Hi,Please go to Appearance → Customize → Custom CSS then add the following custom CSS code: .elsl-style-32 .penci-image-holder {    background-size: contain;      -webkit-background-size: c ... maomixes82 Encabezado y top bar fijosClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2024 at 1:48am   22 Most recent comment from maomixes82:Gracias todo está correcto. 👍 leorica DATA migration from NEWSMAGClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2024 at 1:35am   2 Most recent comment from PenciDesign Supporter:Hi,Please go to dashboard → Appearance → Install Plugins: install the "Penci Soledad Data Migrator" plugin.Then go to Soledad → Data Migrator: select the "NewsMag" theme and follow the instructi ... EbonyIris I need help with post templates.Closed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2024 at 1:32am   2 Most recent comment from PenciDesign Supporter:Hi,You don't need to create a post template. Please follow the document at this link to insert the gallery into any post template: https://soledad.pencidesign.net/soledad-document/#create_galler ... munzirae59 Multi HeaderClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2024 at 1:30am   2 Most recent comment from PenciDesign Supporter:Hi,Unfortunately, the current version of Soledad doesn't support this option. We'll consider adding this in the future theme update.Regards,PenciDesign. reza10 ai content generator not workingClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2024 at 1:29am   2 Most recent comment from PenciDesign Supporter:Hi,Please delete the current plugin then re-install it by going to Appearance → Install Plugins.Regards,PenciDesign. aamirali51 Sticky share issue on postClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 29, 2024 at 1:28am   8 Most recent comment from PenciDesign Supporter:Hi,I've checked your site, and the sticky share buttons now showing correctly:Please clear all the browser caches and check again.Regards,PenciDesign. Jonathan Issue with slider ever since the updateClosed   Soledad - Multi-Concept Blog/Magazine WP Theme   Updated January 28, 2024 at 8:27am   2 Most recent comment from PenciDesign Supporter:Hi, The new carousel slider effects don't support the infinite loop, so it doesn't work the way you want. Regards,PenciDesign.